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    102 331jobs - Page 1 of 15 (0.15 seconds)
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    Capita Customer Management
    |
    Runcorn, England
    - 2d ago
    Salary : 16380.0000 - 17062.0000
    Sun & Tue off, Mon, Wed, Thurs, Fri, Sat 14 30 23 00 Week 5. Sun 14 30 23 00, Mon & Sat off, Tue, Wed, Thurs, Fri 14 30 23 00. So, you're interested in joining First Group's Telesales team...
    Prior HR
    |
    Truro, England
    - 23h ago
    Salary : £40-45 K
    PERIPATETIC MANAGER. 40 45 K SOUTH WEST NURSING HOME & RESIDENTIAL GROUP. CORNWALL BASED working across... It is set in beautiful surroundings for the 30 Residents and offers a first class service. This is a...
    The Accountancy Recruitment Group Ltd
    |
    Preston, England
    - 2d ago
    Salary : 42000.0000 - 47000.0000
    This large group attract the best because they offer exactly that. flexible patterns of working and... The business. Highly diverse, complex and multi faceted group operating within construction...
    Prior HR
    |
    Truro, England
    - 4d ago
    COUNTY WIDE PERIPATETIC MANAGER. 40 45 K SOUTH WEST NURSING HOME & RESIDENTIAL GROUP. CORNWALL BASED... It is set in beautiful surroundings for the 30 Residents and offers a first class service. This is a...
    CCM
    |
    Runcorn, England
    - 1d ago
    Salary : £17,062
    Salary. 16,380 rising to. 17,062 after successfully passing 6 months probation. Location. Runcorn (Preston Brook) Start Date. Start dates throughout October and November 2018. Job ...
    Allianz Insurance
    |
    Guildford, England
    - 1d ago
    Dynamic team of accountants responsible for external reporting for the Allianz UK companies as well as interpreting and implementing new accounting standards across the Group.As a team we are...
    Capita Customer Management
    |
    Runcorn, England
    - 2d ago
    Salary : 16380.0000 - 17062.0000
    Salary. 16,380 rising to. 17,062 after successfully passing 6 months probation. Location. Runcorn (Preston Brook). Start Date. Start dates throughout October and November 2018. Jo...
    HSBC Group
    |
    Leeds, England
    - 11d ago
    Description. first direct. IT Operational Risk Manager. first direct is banking's best kept secret... first direct is a member of the HSBC group and is one of the major contributors of profit to the Retail...
    BT Group
    |
    England
    - 1d ago
    Working pattern. StandardSalary Competitive. Closing date. Nov 2, 2018, 7 59 00 PM. First Line... wholly owned subsidiary within BT Group. We work on behalf of more than 590 communications providers...

    Service Desk Analyst x4We are looking for Service Desk Analysts who areknowledgeable, efficient and willing to take ownership over their work. ServiceDesk Analysts are the first point ofcontact for all users of IT systems, applications, hardware and infrastructure andwill need to resolve issues and queries quickly and efficiently. AboutL&Q: Role title Service Desk Analyst Date 09/07/18 Reports to Title Service Desk Team Lead Version FINAL  DBS Disclosure Required: Yes   No X Standard   Enhanced   Enhanced +   Responsibility for End Results Act as first point of contact for all users of IT systems, applications, hardware and infrastructure to resolve issues and queries quickly and efficiently.  To assist in the process of resolving issues, from offering advice on fixes, to becoming embedded within the resolution. Key Responsibilities / Deliverables: Main Accountabilities:  List the major activities or functions necessary to achieve the job's end results.  The percentage of time spent on each of these should add up to 100%.  Time (%) 1. Leadership and management including customer service/ values *     Operate in line with the L&Q values and delivering excellent customer service. Undertake a range of duties and business processes, whilst also trying to resolve queries as effectively as possible, with a focus on cost efficiency.  10 2. Strategy/ achieving objectives *          Ensure own performance contributes towards team objectives and key performance indicators *          Contribute to the team's achievement of its objectives *          Additional Duties as required by management, this may include travel between L&Q sites 10 3. Working with others - internal *          Field inbound contact to the Service Desk via telephone, e-mail and other electronic mediums to ensure courteous, timely and effective resolution of end user issues *          Accurately document all pertinent end user information, including name, department, contact information and nature of contact *          Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner *          Work collaboratively with other team members *          Demonstrate strong interpersonal skills across a multitude of functions within the business *            Demonstrate exceptional customer service in day to day work with those internal to the business *          Apply approved diagnostic utilities to aid in troubleshooting.   *          Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, implementing backups, configuring servers, databases, telephony, desktops and mobile devices 60 4. Working with others - external         *    Demonstrate exceptional customer service in day to day work with those external to the business 10 5. Budgetary responsibility         *    Adopt responsibility for the creation of value, and cost efficiency in all aspects of day-to-day work 5 6. Compliance *     Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions 5 7. Records and systems *        Maintain the necessary relevant ITSM records and systems *        Record and track all actions and communications, including all successful and unsuccessful decisions made, and actions taken, through to final resolution 5 8. Risks         *    Manage risks associated with areas under the jobholder's control 5 Financial Responsibility: Enter below any revenue, operating or capital budgets for which the role is accountable.       People Responsibility:  Indicate below the number of employees for which the role has supervisory / management responsibility.  If the number varies, indicate an average or a range.    Direct Reports Indirect Reports Total Employees 0 0 Please list below any outsourced service providers that are managed by the role (e.g. payroll), or any functional / project management responsibilities.   Technical Knowledge/Skills  List of technical knowledge/ skills required to successfully perform the job role; including professional qualifications * Knowledge of Microsoft products, including but not limited to Windows 10, Teams, and Skype * Understanding of telephony, including mobile devices and soft telephony (VOIP) * Strong Organisational skills, including the prioritisation of workload * Basic understanding of WiFi * Ability to explain technical issues to those with non-technical backgrounds * Previous experience in a customer-facing role * Strong written, oral English, with the ability to advise, and inform in a consultative manner * Strong problem-solving skills, with a focus on providing exceptional customer service. L&Q Values These are our guiding principles.  They describe how we deliver our mission and vision through our behaviours and actions. People          *    We care about the happiness and wellbeing of our customers and employees   Passion          *    We approach everything with energy, drive, determination and enthusiasm    Inclusion          *    We draw strength from our differences and work collaboratively   Responsibility          *    We own problems and deliver effective, lasting solutions    Impact          *    We measure what we do by the difference we make    Other  *        Commit to supporting L&Q's environmental policy and social mission *        I will comply with all L&Q Health and Safety policies and procedures and commit to working towards best practice in the control of health and safety risks  

    L&Q Group
    |
    Lewisham
    - 3d ago
    ServiceDesk Analysts are the first point ofcontact for all users of IT systems, applications, hardware... annual bonus subject to group performance, excellent Pensionscheme, Benenden Healthcare, an employee...
    The Binding Site Group Ltd.
    |
    Birmingham, England
    - 3d ago
    Protein Purification Group Leader. Job ID. 525 Location. Birmingham Working Hours. 40.00 per week... The team will be responsible for antisera processing scale up and will produce first pilot lots of...
    First 4 Personnel
    |
    West Byfleet, England
    - 2d ago
    Salary : £23,000.00 - 26,000.00
    Build up knowledge of group medical products (group medical, dental and travel. both UK and... GR1 qualification preferred. Candidates must have first class verbal & written communication skills...
    Gala Coral Group
    |
    London, England
    - 3d ago
    Digital Operations Manager. Ref BIN008225 Division Buzz Group County London Location Store East London... You will like to break down barriers and lead with an industry first class attitude. You will form part...