Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to join the Transportation team at our Coalville site in Leicestershire.
The role represents a critical function with Amazon EU Operations to continuously improve the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to the customers are being maintained.
Your team's responsibilities :
Track existing metrics to detect & remove defects
Line haul carrier performance management (e.g. on-time truck performance)
Continuous Improvement Management with carriers, development of SOPs
Analyze existing trucking versus required capacity, especially to support peak
Support market research, Request for Information, Request for Quotation process to source new carriers where the existing carrier pool is insufficient / poor performing
Project support ensuring Amazon requirements are communicated & executed by Line Haul carriers
Support Contract management and contract compliance for existing and new routes / carrier
Support truck forecast improvement initiatives and ensure it is shared with carriers and Fulfillment Centers on a regular basis
Recommend Line Haul carrier allocation to routes / replacements (based on optimum of cost and performance)
Q4 planning and execution - secure sufficient Q4 Line Haul
Support the Operations Planning (OP) Process : goal settings
Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans)
Maintain and improve communication, process and Fulfillment Center / carrier interface
Develop relationships with Line Haul providers that facilitate communication and visibility across Amazon’s line haul network
To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience.
Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools and systems is instrumental in your role on the team.
Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams (business and technical).
3-5 year’s working experience ideally gained in Transportation, preferably in a similar role within a logistics provider or retailer
Experienced people manager
Excellent Customer Service skills and commercial understanding
A degree in Business, Economics, Logistics, Mathematics or similar field
Excellent interpersonal skills / networking skills
Negotiations / logistics procurement skills / tender management experience
Performance Management experience
Supplier Management skills
Capacity management / forecasting skills
Contract Management experience
Planning skills with previous Operations Planning experience
Fluent in English, excellent written skills, excellent narrative style preferred
Ability to communicate across all levels of management
Strong analytical skills
Advanced computer proficiency in Excel
Proven track record of taking ownership and driving results on technical projects
Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously
Proven track record of delivering results in large, cross-functional initiatives
Fluency in other European languages
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-
wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.