Duty Manager - The Scotsman Hotel
G1 Group
Edinburgh, UK
5d ago

The Role :

As a hotel duty manager, your role will involve :

  • Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
  • Responsibility for assisting the senior management team in the organisation and running of the hotel.
  • Understand the group Vision & Values as part the on-going team development.
  • To assist in all departments of the hotel as required, with particular focus on Front of House operations.
  • To ensure Hotel standards are met in all departments
  • To deal with customer complaints correctly and as efficiently as possible
  • Controlling the allocation of guest bedrooms
  • Supporting the Front Office Team enabling them to meet all guest requirements effectively
  • The Person :

    The ideal candidate will have :

  • Experience in a similar role.
  • Great leadership skills and enjoy working as part of a team in a social environment.
  • Availability to work shifts, including evenings and weekends as per business needs.
  • The Reward :

    In return, we offer a competitive salary and rewards structure, generous company benefits as well as industry leading training and career development opportunities

    Benefits Include :

  • TRONC electronic tips Our staff keep 100% of tips earned in venues.
  • 30% off of food & cinema tickets in all of our venues across Scotland.
  • Continued development through our online learning portal and masterclasses in venues.
  • The Process :

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