The Role :
As a hotel duty manager, your role will involve :
Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
Responsibility for assisting the senior management team in the organisation and running of the hotel.
Understand the group Vision & Values as part the on-going team development.
To assist in all departments of the hotel as required, with particular focus on Front of House operations.
To ensure Hotel standards are met in all departments
To deal with customer complaints correctly and as efficiently as possible
Controlling the allocation of guest bedrooms
Supporting the Front Office Team enabling them to meet all guest requirements effectively
The Person :
The ideal candidate will have :
Experience in a similar role.
Great leadership skills and enjoy working as part of a team in a social environment.
Availability to work shifts, including evenings and weekends as per business needs.
The Reward :
In return, we offer a competitive salary and rewards structure, generous company benefits as well as industry leading training and career development opportunities
Benefits Include :
TRONC electronic tips Our staff keep 100% of tips earned in venues.
30% off of food & cinema tickets in all of our venues across Scotland.
Continued development through our online learning portal and masterclasses in venues.
The Process :