New Partner Experience Supervisor
Just Eat
Borehamwood
3d ago

Wow. What a journey. In 15 years we’ve grown from an ambitious crew of 15, to a passionate team of more than 2500 dedicated to bringing more than 15 million customers great food experiences.

We’ve created a world of choice and built a robust tech platform : working with over 62,000 restaurant partners to serve everything from pizza to sushi, burgers to burritos.

That was just the beginning, and we’re super proud of it. But the best is yet to come. Nobody offers more variety when it comes to bringing people food.

We welcome our customers into our amazing and expanding selection of cuisines with fresh ways to experience the food they love, and find food we know they’re going to love.

The Opportunity

Onboarding our partners is the start of their journey with Just Eat and where we make the real magic happen. Leading a crack team of advisors to provide a best in class experience is what this role is all about.

There are targets, processes and deadlines - but there is also a sense of achievement, fun, and team spirit that really makes this team work!

Providing our partners with an amazing onboarding experience helps to educate them, provide knowledge on our systems and processes but also guides them to success and growth within the Just Eat platform and maybe one day will help them become one of our top partners .and it all starts here!

Responsibilities

Lead a team in daily huddles, direction and high motivation

Ensuring business targets are met, taking ownership of the team and results - you will be empowered

Take personal responsibility for staff development across the team and be a major influence on the behaviour and culture

Monitor productivity and quality measures, ensuring all staff / teams are achieving their targets based on agreed SLA’s and contact rates.

Review all major deliverables to ensure quality standards and partner expectations are met

Set targets, for appraisal, development and review immediate reports and ensure this occurs for all Operations personnel

Lead by example on calls to partners, be one that the team can aspire to be

Coaching of the team at every opportunity

Resolve or escalate issues that slow down onlines

Evolving the team and our processes to maximise our output and experience to our partners

Working cross functional to achieve success in our tasks Sales, Finance, Ops, Customer, Tech and marketing

Report all areas of success and opportunities to your line manager with options to take action when needed

Keeping training material and internal communications fresh and up to date,

Documenting, reporting and communicating changes to policy and procedures.

Required skills and experience

3+ years supervisory / leadership experience or actively working towards this in your PDP

2 years experience in partner relationships

Strong negotiation skills

Ability to stay calm and controlled when faced with adversity

Strong communication skills

Investigative nature

Business acumen with a problem-solving attitude

Personal Qualities

Projects an air of confidence when dealing with others and portrays outstanding personal capabilities and talents

Has drive and enthusiasm, seems hungry for success, and is able to control difficult conversations in order to achieve the right goal

Adaptability, identifies and adopts the most appropriate style to maximise success in problem solving situations. Is able to relate to our partners or prospects.

Maintaining the partner relationship, continuously looking to identify new ways to support in the delivery of what is required

Impact

Is able to utilise the data insights to drive maximum impact while showing compassion and respect to others

Interpersonal Skills - can motivate and direct but know when to apply

To apply - then send your CV & Cover Letter tointernal.recruitment just-eat.co.uk

LI-DNI

Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

For more information about Equal Opportunity in the Workplace please click here.

Just Eat is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at recruitment just-

eat.co.uk for assistance.

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