Senior Facilities Manager
Mace Group
Cheltenham, United Kingdom
5d ago

The opportunity

Be a part of our facilities management business that oversees work for leading organisations across the public and private sectors around the world.

Our UK and European hub started in 1990 and has successfully operated in a wide range of countries, delivering contracting, construction management, project and programme management, facilities management and cost consultancy services.

Account Manager

To ensure the provision of efficient, consistent and effective operational management of the contract, including profit and budget management, whilst ensuring professional and proactive management of client’s property and facilities support services.

To provide innovation, leadership and best practice to the operational service provision across the portfolio and to provide specialist advice and operational support to the regional facilities teams.

To deliver excellent customer service to exceed the client’s expectations.

To provide strategic planning and continuous reengineering of the service delivery and standards.

Your responsibilities will include :

  • Providing overall responsibility for service and contract compliance within area of responsibility.
  • Ensuring all services meet client’s requirements and standards.
  • Ensuring that local FM operations are being delivered in line with the contractual requirements and operating processes and procedures.
  • Ensuring that customer satisfaction is maintained at the highest level by providing a high quality and proactive service.
  • Interfacing daily management between helpdesk and customer to ensure service level agreements (SLA) are met and exceeded.
  • Maintaining good communication with SUPERDRY users and stakeholders, ensuring that any feedback from failure or incident it’s fully reported
  • Becoming a recognised figure head for the facilities operation and integrating with the client by building strong customer relationships.
  • Ensuring that any customer concerns are dealt with effectively and communicated
  • Managing available resources, promoting an ethos of team work and instil a culture of continuous improvement.
  • Developing and coaching the facilities team as part of their development and actively manage opportunities and aspirations.
  • Line managing of staff and through mentoring, developing, coaching, appraising and leading them to deliver the contractual requirements and objectives.
  • Monitoring contracts through key management staff, ensuring value for money and innovative service is provided.
  • Delivering quality services in a cost and operationally effective manner.
  • Demonstrating of value add and continuous improvement through performance measurement.
  • Maintaining and oversee the relationship management of key client stakeholders and personnel.
  • Managing and controlling of budgets, financial targets, forecasting and financial processes.
  • Producing timely and accurate reports with narration on all variances and attends meetings with client and assist with preparation of reports.
  • Developing and maintaining strong relationships within the client organisation and Mace Macro.
  • Providing strategic and technical support as well as general advice to customers, peers and team.
  • Overseeing ownership and management of H&S system compliance to include supply chain activity.
  • Undertaking contractual, compliance and audits Support 1$09001, ISO 18001 and ISO14001 accreditation and compliance.
  • The requirements

    Your experience, knowledge and skills need to include :

  • Previous working experience in a similar role.
  • Good communicator and team player.
  • Good people management and exceptional development skills.
  • Good organisational skills.
  • Good numeracy skills.
  • Strong negotiation skills and commercial acumen.
  • Established network within the FM industry.
  • Excellent IT skills.
  • Good stakeholder relationship management.
  • Good problem solving and decision making skills.
  • Qualifications

  • A relevant degree qualification.
  • Educated to HND or A level standard.
  • A recognised health and safety qualification.
  • Corporate member of relevant professional institution.
  • Apply
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