Front Desk Agent
Dorchester Collection
London, England, UK
5d ago

Position Overview

Our Front Desk Agent are the gems of our hotel! Entrusted with providing an outstanding guest service and for providing our guests with a smooth check-in and check-out service.

Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

Essential Functions & Physical Requirements


  • A day in the life of our Front Desk Agent demands high levels of energy. They need consistency even though the days are never alike;
  • and creativity to tackle daily adventures. Listing all of the contributions that our Front Desk Agent accomplish would be lengthy but the list below is essential to know.

  • Our Front Desk Agent are responsible for acting as a hotel ambassador during their day. This will include showing guest’s round during their check in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservations instructions are being followed, all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Front Desk Agent.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Front Desk Agent is to live their behaviours to continue to create our legacy.
  • Communication is what keeps our departments running perfectly. Our Front Desk Agent must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  • The items shared are essential. However, to ensure consistency, our Front Desk Agent are provided with specifics on how we care for their department and our hotel.

    Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Front Desk Agent do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Front Desk Agent must feel comfortable communicating in this language.

    Benefit Package

    Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive :

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Uniforms provided or complimentary dry-cleaning

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