Team Support Specialist
Frosch International Travel
London, England, United Kingdom
1d ago


FROSCH has an ideal career for a travel professional who can thrive on a team, has impeccable attention to detail, and can provide guidance on managing all arranged corporate travel.

This position is to be based in our London, UK office (near Liverpool Station).

As a Team Support Travel Consultant you will provide ticketing and fulfillment support to agent teams. Manage all aspects of online booking tool(s) reservation errors, while providing back-

office support for various systems and assisting with managerial projects and initiatives.

  • Correct errors received from the online booking tool, to ensure a seamless reservation process for the client
  • Utilize Global Distribution System (GDS), Sabre, for ticketing fulfillment functions i.e.; exchanges, refunds, queue sorting, and other travel management tasks as needed
  • Assist with Focus / Advantage ticketing and fare calculations, markups and invoicing to ensure successful integration of Net Fare program throughout booking process
  • Ensure that client travel policies are consistently followed and documented
  • Assisting corporate client teams with tasks including but not limited to small groups, hotel upgrades for VIP clients, verifying information accuracy on client reports, and faxing
  • Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor
  • Be responsive to internal and external client’s needs and issue resolution with excellent communication and follow up
  • Participate in operational projects and functions as appointed by manager
  • Communicate FROSCH's operating standards to suppliers appointed to specific arrangements.
  • Provide best in class customer service that exceeds clients’ expectations.
  • Project positive attitude with high energy, diplomacy, and creativity in work strategies.
  • Embody FROSCH Core Values at all times : Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
  • Requirements

  • Prior, native GDS experience on Sabre required.
  • Consistent demonstration and application of best practices within the Travel industry.
  • Strong communication skills
  • Standing knowledge of worldwide destinations.
  • Proven track record of developing sound, professional relationships.
  • Ability to work both autonomously and within a team.
  • Ability to multi-task, pro-actively resolve problems independently, and work well under pressure
  • Previous experience working within a travel management company
  • Benefits

    Position Description Disclaimer

  • This document is representative of the qualifications, competencies, activities, and responsibilities an employee may encounter within the position;
  • it is not exhaustive. FROSCH / FT Travel Management, LLC retains the right to change or assign other duties, responsibilities, and activities at any time with or without notice.

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