Operations Coordinator Cardiff Permanent
CitySprint are on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in market leading technology, we are paving the way for courier services to be more intuitive, more capable, and more responsive in real time than ever before!
Being this awesome takes a lot of hard work and commitment to our values, vision and customers. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where you come in!
CitySprint have an exciting opportunity for an Operations Coordinator in our Cardiff Service Centre, working 45 hours per week .
We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.
In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers.
The main responsibilities within the role are :
Answer phone lines promptly and professionally
Arrange relevant collections, transit routes and deliveries
Input event tracking for all bookings and in-transit consignments taken
Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
Provide the Customer with updates on all exceptions or issues
Request and enter all POD’s from relevant agents
Meet KPI targets daily
Report all discrepancies to Managers
Provide quotes when requested to the relevant Customer
Monitor the emails for the Service Centre
Provide Customers with regular updates on the status of their shipments / bookings as and when required
To proactively maintain a high level of Customer care across all bookings
Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate
The ideal candidate will demonstrate the following :
Excellent verbal and written communication including :
Pleasant and friendly telephone manner at all times.
Treats people with respect under all circumstances.
Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.
Ensure all jobs are collected and delivered with agreed timescales Delivery by Time.
Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
Comfortable adapting to change, meeting the changing demands of the work environment, responds well to any delays or other unexpected demands.
High levels of punctuality and attendance.
Works well as part of a team, is objective and be open-minded towards the ideas and views of others, gives as well as welcomes feedback, contributes to building team spirit, aids others to succeed.
Being proactive in suggesting to your manager how we can improve our service delivery.
Ability to articulate both verbally and in written form
Happy to work as part of a team
Proven communication skills
Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
Ability to self-motivate and work with the minimum of supervision
Have a problem-solving attitude and relish the challenge that obstacles may present
Have consistent drive and energy
Always present a well prepared and professional image
If this all sounds like you, we really want to hear from you! Please don’t delay, send us your CV and covering letter outlining why you're the best person for the job.
The closing date for this role is 12th August 2020. However, we reserve the right to close this advert on receipt of sufficient applications.
We therefore encourage you to apply as soon as possible.
We do not require the assistance of agencies with this vacancy thank you in advance.