Customer Order Specialist
Baker Hughes, a GE company
ABERDEEN, Aberdeen City UK
12d ago

Role Summary : About Us :

About Us :

Baker Hughes, a GE company(NYSE : BHGE) is the world’s first and only fullstream provider of integratedoilfield products, services and digital solutions.

Drawing on a storiedheritage of invention, BHGE harnesses the passion and experience of its peopleto enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire,transport and refine hydrocarbons more efficiently, productively and safely,with a smaller environmental footprint and at lower cost per barrel.

Backed bythe digital industrial strength of GE, the company deploys minds, machines andthe cloud to break down silos and reduce waste and risk, applying breakthroughsfrom other industries to advance its own.

People are a key part of our successand how we do business; hence, we invest in our 64,000+ employees in over 120countries.

Fostering a diverse and inclusive workforce is not just the rightthing to do, but critical to achieving a competitive advantage.

Follow Baker Hughes, a GE company onTwitter BHGECo, or visit us at BHGE.com.

Role Summary :

Responsible for the day to day order management within the Bridge of DonManufacturing facility, acting as an interface between supply chain andregional representatives.

Provide an efficient service in relation toensuring customer orders are delivered as required.

Responsibilities & Skills :

  • Responsible for ensuring the regional order book is reviewed in relation to equipment, date requirements and deadlines, ensuring it is monitored continually, managed and maintained, working the exceptions to resolution in a pro-active manner.
  • Responsible for ensuring that customer quality requirements are identified, communicated and executed.
  • Responsible for co-ordinating order schedules by liaising with the planning and scheduling department.
  • Liaise with the Engineering Department when orders are received for new products, or changes to existing products.
  • Liaise with Logistics Department once items are complete and ready for shipment.
  • Responsible for ensuring worldwide inventory stocks are utilized in line with policy, to assist in meeting delivery deadlines.
  • Responsible for providing regular, concise and accurate order updates to regional personnel.
  • Communication, face to face, electronically, over the phone and with internal and external parties.
  • Proficient in the use of order entry and computer systems and software (preferably SAP).
  • Ability to work in a team environment and under own initiative.
  • Flexibility to job tasks.
  • Organizational skills.
  • Time management skills.
  • Problem solving skills.
  • Ability to work under pressure and to deadlines.
  • Skills in the use of Microsoft Office packages and e-mail systems.
  • Qualifications / Requirements :

  • HND Qualified or equivalent.
  • Experience of working in a customer services role within an operations / oil related environment or equivalent.
  • Experience of adhering to HSE requirements in relation to internal and external processes and procedures.
  • Experience of working in an environment where compliance with regulatory requirements are essential.
  • Knowledge of product lines and functionality, along with a general working knowledge of manufacturing facilities would be an advantage.
  • Knowledge of SAP Functionality a distinct advantage.
  • United Kingdom; Aberdeen City; ABERDEEN

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