Senior Technical Program Manager (TPM) – Alexa - Product Knowledge
Amazon.com
London, UK
4d ago

Our vision is that Alexa will be the world's most knowledgeable product expert, able to answer any detailed customer question about any product or service sold around the world, providing timely, accurate and insightful product information.

Whether it just be a simple ingredients query, compatibility, home automation question, recommendation or help with setup, Alexa will be there instantly with the answer.

Expanding this new and fast-growing capability globally presents a unique set of strategic, technical, business and legal challenges that require deep understanding of local cultural differences, languages, marketplaces, favoured regional / national websites and information sources, legal compliance, marketing and press releases.

To lead this rapid international expansion, we’re seeking a Senior Technical Program Manager to work closely with and co-

ordinate product, business, engineering, science, design, marketing and operational teams to launch initial service and ground-

breaking new features in fast succession to many millions of customers in a long list of countries globally.

This high visibility and high impact program will require a leader confident in creating and executing complex strategic plans, balancing trade-

offs to move as rapidly as possible while maintaining the highest quality bar for customer experience in each new territory.

You’ll be responsible for regular communication with senior Amazon leadership on strategy, program health, risk mitigation, key technology, product and business decisions.

You’ll also be responsible for negotiating agreements and integration with both internal technology groups and external businesses and suppliers, managing complex dependencies and delivery schedules.

You’ll co-ordinate across a wide number of geographically separated technology teams, working across multiple time-zones and with various reporting structures to drive and influence technology decisions, large scale engineering efforts and to solve endemic and organisational problems.

You’ll be responsible for creating and optimising cross cutting organisational structures and processes to ensure long term success.

You should have a proven track record of delivering complex, high impact programs requiring deep technical, organisational and business know how.

Demonstrating the ability to initiate large projects, gather and negotiate complex technical requirements across multiple stakeholders, drive consensus and communicate to the highest levels of senior leadership

We're a high energy, fast growing business. We are working hard and having fun while creating awesome products that customers love.

If this role seems like a good fit, please reach out, we'd love to talk to you.

  • Bachelor's degree in Engineering, Computer Science or related technical field or equivalent experience
  • Extensive Technical Program Management experience in a related industry, including hands-on management of large, cross-functional software efforts
  • Ability to conceptualise complex interrelated applications and system platforms, as well as the ability to effectively communicate those systems to non-
  • technical team members and business partners

  • Proven track record in driving large, global and complex project from inception to completion
  • Great personal relationship skills, proven track record in building strong relationships with partner teams
  • Strong bias for action and a "get it done" attitude
  • Experience of working with remote teams
  • Ability to multitask and manage multiple projects through work prioritisation, planning, and task delegation
  • Experience with major internationalisation and localisation projects
  • Experience with Alexa and Alexa ecosystem
  • Msc / PhD in Engineering, Computer Science or related technical field or equivalent experience
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