Colleague Services Advisor - 3 months FTC
Marks and Spencer
Salford, United Kingdom
6h ago

Job Description : Summary


M&S is a leading retailer with a strong heritage of brand values, extraordinary colleagues and customers who want to see us succeed.

The key to unlocking our future success is our commitment to the strong belief about how behaviour drives business success and employee engagement.

As you can imagine, Christmas is one of the biggest events in our calendar! And the preparation for our business and colleagues, to ensure a seamless delivery, begins now.

Our M&S Colleague Services Team are looking for confident, adaptable and organised people to join our Colleague Services Support Centre in Salford Quays, where you will deliver a top-

notch service, supporting our colleagues during this exciting time of the year.

What we are ideally looking for is someone who will enjoy working in fast paced, detail driven environment and has a continuous improvement approach to working.

You will learn a breadth of knowledge in this role, which will give you real insight into a busy HR support Team. We have also recently been listed in LinkedIn Top 20 Places to Work’ and the Times Top 50 Workplaces for Women’.

About the role

Your key accountabilities will include :

  • Supporting colleague questions and queries regarding recruitment, payroll, contracts & references, system support, holidays, company bonus & benefits, and pensions.
  • You will be answering their calls, responding to their emails and engaging on live chat

  • Deliver high quality, accurate administration support during our peak trading season
  • Handling questions and queries from our colleagues via the phone or email
  • Ensure excellent customer service is always provided to M&S colleagues
  • Adhere to legislation and policies to ensure compliance
  • Work in line with daily productivity, with a key focus on quality
  • Our Colleague Services Support Centre is open Monday to Friday, 8am 6pm, with the exception of Saturdays in December and January (as this is when we will be at our busiest!) A full-
  • time contract will see you working 37.5 hours a week and covering a rotating shift pattern (8am 4pm, 9am 5pm and 10am 6pm).

    There will be a requirement for you to work some bank holidays but these will be shared evenly with the rest of your team

    About you

    Your skills and experience will include :

  • Previous experience working within an administration role
  • Strong customer service skills, driven to make every moment special
  • Proven experience of being individually responsible for own work load
  • Works well within a Team
  • Excellent attention to detail with a proactive approach to problem solving
  • Flexible and agile approach to ways of working
  • Strong experience working with Excel, Word and Outlook applications
  • Confident communication skills, through a variety of platforms and audiences
  • Some of our fabulous benefits include 20% company discount (eligible upon joining). We operate a relaxed dress code and have a part-

    subsidised on-site deli. There are plenty of restaurants and bars nearby, with easy travel links by road, bus and Metrolink (our office is opposite the Harbour City tram stop).

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