We are O2, the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.
A. We put our 25 million UK customers at the heart of everything we do, so we can use our technology to connect them to the experiences they live for.
And just like our customers, we open up exciting possibilities for our employees too. Great benefits. Generous rewards. High-
quality training. Ongoing career development. These are just some of the reasons to join us.
We’re always on the lookout for great talent, and we’re all about inclusivity. We want to be a true reflection of our customers and their communities, to help us make the best decisions.
That’s why everybody’s welcome at O2 it’s time to get everyone in the room.
With over 450 stores across the UK, our retail team is at the forefront of offering our customers more. And you can be part of it.
How will you fit into this?
We are opening a brand new Flagship store in Liverpool - set to be the largest store in our retail estate, and we’d love you to join us to drive the success of the store.
Your job is to deliver amazing results through leading and developing a high performing team. You will deliver results through a motivated and engaged team by inspiring them to love the job they do and make sure they are having great conversations with our customers to understand their needs so they sell the right product and service to them.
Making every day better for our customers through personal experiences that count.
You will look for ways to make sales soar, drive efficiencies and be a motivational leader and role model to the team.
The main responsibilities of the role are :
Leading your team brilliantly with passion and drive
Ensuring your store consistently delivers an exceptional customer service / experience. Building trust and making every single day better through personal experiences that count
Achieving performance targets and other measures as set by the business
Delivering regular, consistent and effective reviews with the team
Supporting the Store to drive productivity and efficiency in line with budgets and guidelines, to minimise store operating costs and impact on the environment.
Building a schedule using identified business data inputs (i.e footfall, matrix hours, trading hours, employee contracted hours) to maximise productivity and deliver store rotas in an effective and timely manner
Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
Identifying talent within the team and driving development
Taking responsibility for your personal development using o2 Campus
Working with your team to take ownership of the store appearance taking pride in where you work
What we’re looking for :
To be successful in this role you ll have experience working within a Retail environment. We re also interested in the following skills / experience...
Experience leading a retail store, whether that be in Fashion, Jewellery or Grocery - we're interested in hearing from you regardless of retail sector.
You will be able to demonstrate the ability to lead and nurture teams to be high performing.
Someone who has the ability to be agile who can change and adapt as to the business needs
Someone who understands the importance of delivering great customer experiences who has an awareness of a customer centric culture.
Putting the customer first in everything that we do
You will be able to demonstrate a good understanding of commercials, and be able to articulate the stores commercial strategy.
But it s not all about the experience, it s about you and the passion you can bring to O2 in developing our people. Does this sound like you...?
Someone who has worked in a fast paced environment previously, who is motivated to work to targets and deadlines
The ability to be able to lead, encourage and develop teams to be high performing.
Someone who can be a role model and take their team on a journey
Someone who can work to frameworks to provide support, training and development
A great communicator
Grade : RCGS-30