Job Title : Store Manager
Hours : 37.5
Location : Leamington Spa
Reporting to : Sales and Operations Manager
WHO WE ARE AND WHY US :
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today.
Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.
The Ryman brand values are quality, value, reliability and service. These have been developed and nurtured for over 100 years making Ryman the acknowledged leader in its field.
Over the years, we have grown, developed and extended our offering to provide the very best in stationery, office supplies, and technology and office furniture.
With over 220 stores and our online shop, our business accounts and special discounts for students, our unrivalled product knowledge, range and service, and our commitment to giving you the very best products, we are still just as passionate about stationery as Henry was on that very first day.
We are a people oriented Company which thrives on supporting its colleagues by providing them with the knowledge, tools, policies and procedures they need to excel in their role.
We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working!
OVERALL PURPOSE AND SCOPE OF THE JOB :
Your role is to manage the store effectively and maximise sales and profits through great leadership.
You are responsible for ensuring colleagues provide excellent customer service as well as monitoring the financial performance of the store through control of shrinkage, stock, security, administration, costs and health and safety.
You are a role model who builds and maintains an engaged, motivated team and develops colleagues through constant training and coaching.
MAIN DUTIES AND RESPONSIBILITY :
Ensure that every member of the team provides a WOW service experience which exceeds every customer’s expectation at all times
Approach and assess customer’s needs
Suggest related sales and alternative products when necessary
Advise customers on the location, selection, price, use and care of goods available from the store, with the aim of encouraging them to purchase and return in the future
Advise the customer of the Company refund or exchange policy as appropriate
Accept correct payment for goods and operate the EPOS system in line with Company policy and procedure
Resolve any customer complaints courteously and efficiently to a satisfactory conclusion or liaise with customer service department if relevant
Maintain an up to date knowledge of products and encourage colleagues to develop their product knowledge
Manage queues effectively
Manage all services efficiently (DHL, Western Union etc.)
Managing Stock Control
Responsible for stock control
Check in goods against delivery notes as and when required
Maintain accurate stock file information
Ensure stock controls standards are maintained in line with the Company policies and procedures
Control and return stock in accordance with Company policies and procedures
Responsible for accurate stocktaking
Responsible for stock file accuracy, ensuring all administrative routes are followed as laid down on Ryman extranet and advise head office of stock levels as appropriate
Use of security equipment such as soft & hard tags and alarm
Security, Health and Safety
Full responsibility of the store’s security and health and safety
Open and close the store as required and respond to alarm call outs as a key holder
Notify changes in key holders (temporary and permanent) to the local police and any relevant head office departments
Ensure that the security of the stock and store is maintained at all times and within agreed Company policies procedures
Responsible for all monies in the store and ensuring Company policies and procedures are followed relating to cash and banking
Manage upkeep and condition of all equipment and fixtures and report any damages to the relevant department
Management of emergency procedures, first aid facilities, safety signs and incident reporting to the relevant department in accordance with the Company’s health and safety procedures and policies
Responsible for conducting fire alarm tests and evacuations and ensure that all colleagues are fully trained in all areas of health and safety
Increasing Sales and Profit
Responsible for achieving and maximising sales and profits
Management of costs and overheads and all factors affecting the profitability of the store
Full awareness of store budgets and store KPIs
Planning and reporting of sales and business performance according to the Company’s requirement
Ensure that the team is deployed correctly to offer excellent customer service, maximise sales and control costs
Develop and monitor store sales and profit through effective use of product displays, promotions, point of sale, stock availability and in particular sales techniques and customer service
Manage and control promotional activities to maximise sales performance, profitability and customer satisfaction
Propose ideas for the improvement of the store, with particular reference to merchandising and sales promotions
Plan, manage and implement promotional activity to maximise and sustain sales in the time frame required
Assist in range reviews as required
Ensure that controllable costs are kept to a minimum
Set up and participate in all store incentives as required
Provide leadership, engage and motivate the team within the store in order to meet and exceed targets and objectives
Encourage and recognise outstanding team and individual performance to maintain and improve team motivation and store morale.
To embed Company values ,behaviours in your store
Responsible for the recruitment, training, development and performance management of the team
Responsible for the induction of all new starters, ensuring mandatory legislation is covered and recorded within the required time frame
Process all new starters on the system on day one, ensuring that correct right to work documents have been checked and submitted to the HR department and adhering to GDPR compliance
Promote eLearning and monitor the team’s essential and legal training compliance
Responsible for effective communication at all levels
Plan and deliver engaging team briefings / meetings to communicate trading information, standard changes and Company initiatives
Responsible for following all HR procedures in line with Company policies and procedures (121’s, investigations, disciplinaries, grievance etc.)
Minimise sickness absence by effectively leading and managing your team
Responsible for efficient administration of all colleagues’ variations (new starters, leaver, absence, timekeeping etc.)
Ensure the HR department receive all relevant colleagues’ information in a timely manner
Responsible for completing the team’s rota effectively (6 weeks in advance) and managing the store’s set payroll budget
Company Standards, Procedures & Policies
Ensure all areas of the store are kept clean and tidy through good housekeeping and safe working practices in line with the Company’s health and safety policies and procedures
Ensure security and health and safety policies and procedures are adhered to at all times to prevent any risks
Manage and maintain IT systems and other essential in store systems
Ensure all Company procedures, standards and policies are communicated, understood and followed by all members of the team
Communicate and maintain Company policies and operational standards and verify that they have been understood as and when required
Ensure that the store’s administrative, legal and regulatory duties are carried out to the highest standards following the Company policies and procedures
Attend training courses / meetings when required
Adhere to Company’s values, behaviours at all times
Undertake such duties as may reasonably be required by the Sales and Operations Manager
WHAT WE WOULD LIKE TO SEE IN YOU
Passion for the Ryman Brand and our associated companies
Passion for exceeding customer expectations
Enthusiastic, driven and focused on achieving results
Self motivated with an ability to work well independently and as part of a team
Confident approach towards maximising sales opportunities
Ability to handle multiple tasks and challenges whilst meeting deadlines
Ability to adapt to change, every day is different and the pace is fast
Willingness to roll up your sleeves and get stuck in
Ability to problem solve and propose effective solutions
Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
Strong communication and collaboration skills
A dedication to learning and developing your own skills and those of your team
Flexibility towards working hours and location
A strong background in team management
WHAT YOU WILL GET FROM US :
Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
A great team to work with where you can progress and make a difference at all levels.
An opportunity to complete an apprenticeship in Retail.
Fantastic weekly bonus (discretionary) should you and your Team hit your weekly targets.
Ongoing incentives to reward your performance.
Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.