Support Worker - Croydon
Reed in Partnership
Croydon, GB, UK
3d ago

A Support Worker is responsible engaging people serving a community sentence or on licence from prison and providing services to aid them to lead law abiding lives and access mainstream activity.

They will provide one-to-one and group support to help programme participants overcome personal and work-related barriers.

A Support Worker will work towards targets and guidelines in accordance with the programme obligations and Reed in Partnership processes.

This is not an exhaustive list and a Support Worker will be expected to carry out any other duties as may be specified by their manager from time to time.

This profile is non-contractual.

Your day-to-day responsibilities will include :

  • Welcomes Participants to the Hub and uses positive language to encourage participation.
  • Explains our service offering (details of the programme) including ensuring the Participant understands their rights and responsibilities (e.
  • g. complaints & feedback process), whilst enrolling the Participant in accordance with contractual obligations and eligibility criteria.

  • Ensures Initial Assessments focus on getting to know the participant, understanding their motivation for joining the programme.
  • Develops and manages Participants’ goals using creative techniques and deep level questioning to assist with diagnosis and progression.
  • Motivates, encourages, and empowers Participants, identifying barriers, realistic goals, and support needs, referring as appropriate to internally provided activities, courses and support.
  • Key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of working

    What’s in it for you?

    Alongside a generous base salary of £25,000 and great flexibility with your working schedule, we offer training, development and progression opportunities.

    With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

    Required Skills and Experience :

  • Support Workers attributes include Achievement Orientation, Accuracy Orientation, Advice and Guidance, Challenge and Resilience, Flexibility and Adaptability, Empathy and Empowerment, Honesty and Integrity, Planning and Decision Making, Selling and Influencing, and Team Orientation.
  • Technical skills include strong administration skills, good computer / technology skills, basic numeracy skills and good written communication / record keeping skills.
  • Personal interests include interest in people and willingness to learn.
  • Willingness to travel locally (e.g. to meet customers / employers).
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma
  • GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
  • Desirable Personal Attributes :

  • Experience of the CATS+ system, or similar
  • Personal interests include interest in career and self-development.
  • Personal circumstances include willingness to work flexible hours (e.g. to make retention calls, help run outreach activities outside of normal working hours).
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