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Client Support Team Manager, Kantar Worldpanel, UK Operations Client Delivery, Westgate
Kantar Worldpanel operates continuous consumer panels in over 30 countries around the world, collecting detailed information on product purchasing and usage across a wide range of markets including Grocery, Personal Care, Audio Visual and many more.
Our business in the UK is largely concerned with the analysis of consumer behaviour in terms of purchase choice, stores visited and amount of spend.
Our client base is varied including, manufacturers, retailers, media companies and city institutions. The Worldpanel UK Operations division are responsible for supporting the commercial business by the collection and processing of raw data through to the production of end user databases and reports in various formats.
The role of the Operations Client Delivery team starts with the production of the core market databases, to set up of the delivery framework for each client in Worldpanel Online and Office tools, through to maintenance regular of regular reports.
Wrapped around this is the training, support and development of the tools in use and resulting data delivered.
The role of Client Support Team Manager within Client Delivery is to manage a team focused on the introduction of new Worldpanel Online services and analyses into the UK, the set-
up of this delivery framework for each client in the UK and Ireland, and the support of all client deliverables and tools used in their creation.
This includes providing first and second line support to internal and external clients and acting in an expert advisory capacity on all processes ensuring best practice to both internal and external clients.
As such it is the role holder’s responsibility to ensure the team build and maintain expert knowledge of the structure, content, data and capabilities of the tools at its disposal.
This knowledge will be used to provide expert operational guidance to our clients on delivery, which may include client facing activity.
The role also covers the support service against all deliverables covering data content, structure, delivery and maintenance.
The role holder will promote the support team as the first point of contact for any issue a client has but remove rigid process and red tape hence ensuring flexibility and the ability to respond effectively.
The role reports directly to the Head of Service Support.
Responsibilities / Accountabilities :
A person in this role is likely to have the ability to :
London, WestgateUnited Kingdom
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