Customer Assistant - Phone Shop
Tesco
Inverness, GB
6d ago

Shift pattern

Days From time To time Sun 10 : 00 : 00 18 : 00 : 00 Tue 11 : 00 : 00 17 : 00 : 00

Tesco : Contract Type :

Contract Type : Shift Pattern :

Shift Pattern :

Every part of Tesco Mobile puts our 4 million customers first our tariffs, our shops and our award-winning Customer Care.

We’ve teamed up with O2, giving our savvy customers 99% coverage. In our stores, our colleagues aren’t on commission. It’s all about finding our customers the perfect phone and tariff.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for

The Customer is at the heart of everything we do.

It’s your responsibility to ensure :

  • Customers get the finest shopping journey
  • Customers are always able to get the products they need
  • Customers are excited by our promotions and find our Phone Shops welcoming
  • Customers clearly understand our tariffs, contracts and additional products
  • Customers leave our Phone Shops feeling valued and would recommend us to others
  • You will need

    Are you warm, friendly and approachable?

  • Do you have the drive and motivation to work in a sales and service environment?
  • Can you adapt to working in a fast paced ever-changing environment?
  • Do you enjoy working with the latest technology?
  • Are you a team player who supports others and builds great team spirit?
  • Do you enjoy building relationships with customers to establish their needs and help them choose the right products for them?
  • If you have answered yes to all of the above, we can’t wait to hear from you.

    About us

    Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

    It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

    We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

    But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

    We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day -

    helping us make a difference for our customers

    What’s in it for you

    We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to :

  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco and 25% discount at Tesco Cafe.
  • Holiday starting at 20 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses
  • Application process

    To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile.

    You can keep your profile up-to-date by adding your latest skills and experiences.

    Click through the stages below to see what you can expect from the application process :

    At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for : this could be on the shopfloor, or completing a driving assessment.

    This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

    Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working.

    You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

    If successful we may invite you in for an interview at the location that you have applied to work in for management roles there might be an initial telephone interview, before the face-to-face interview.

    At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for : this could be on the shopfloor, or completing a driving assessment.

    This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

    Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working.

    You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

    Step 3

    At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for : this could be on the shopfloor, or completing a driving assessment.

    This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

    Step 1

    Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working.

    You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

    Step 2

    If successful we may invite you in for an interview at the location that you have applied to work in for management roles there might be an initial telephone interview, before the face-to-face interview.

    Step 3

    At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for : this could be on the shopfloor, or completing a driving assessment.

    This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

    Step 1

    Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working.

    You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

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