Property - Claims Underwriter
Hiscox Ltd
London, England
23h ago

Job Description : The Team

The Team

At Hiscox we strive to provide speedy, efficient, courteous and fair handling of our customers’ claims in an effort to minimise the disruption to our insured and their business.

We endeavour to provide our Insured’s with certainty regarding the handling of their claims. We take seriously our duty to handle claims and treat our Clients with the utmost good faith, and our mission to provide a claims handling service based on fairness and common sense takes top priority in every situation.

The Role

Claims are often complex, high value and involve liaison with the relevant Brokers, Surveyors and Lawyers so we hope you’ve got good people skills.

At Hiscox our claims department is a crucial part of our customer service proposition and we pride ourselves on our ability to handle our customers’ expectations in an efficient and fair fashion whilst incorporating the Hiscox values.

You’ll be working in a team that are faced with new challenges daily, but this does not stop us providing exceptional service to our clients.

But with new challenges comes new opportunities to broaden your career and personal horizons.

It is a time of focused growth for Hiscox and this has seen an upsurge in claims traffic, so one thing is certain, there is always plenty to do! As you can imagine every role has its administration duties, yet this is arguably the most important aspects of the job.

If you get the administration right, everything else will follow smoothly.

If you think you’re the right person for the role, please do apply because Hiscox is a wonderful place to work and will provide you with the prospect of enjoying a great career within one of the most respected and innovative organisations within insurance.

Key Responsibilities

  • Proactively manage claims from first advice to settlement with an emphasis on settling disputes rather than reverting to litigation.
  • To service brokers and clients, providing prompt and efficient claim resolution, within clearly defined authority limits.
  • As appropriate, appoint and manager experts to assist in claim investigation and resolution.
  • To assist in providing useful feedback to senior management and underwriters.
  • Contribute to the strategy for the London Markets Claims Team and ensure its successful delivery.
  • Help maintain strong relationships with the London Market Underwriters.
  • To work under the direction and supervision of the Property Claims Manager and to assist as required in all aspects of property claims adjustment and associated administration reporting.
  • Person Specification :

    Our must haves :

  • Be an experienced Claims Adjuster or Broker with demonstrable experience, or have the drive and willingness to learn the ins and outs of Claims Management.
  • Possess good mathematical and communication skills.
  • Be able to use excel and word to intermediate, preferably advanced level.
  • Be a driven individual and effective team worker who is able to build relationships with internal and external stakeholders.
  • Be able to accurately and competently analyse complex issues but is also pragmatic, commercial and solution orientated.
  • Have the ability to prioritise work and work effectively and accurately under pressure.
  • Our nice to haves :

  • Be ACII qualified or working towards full qualification.
  • Have good knowledge and understanding of insurance, insurance terminology and insurance law.
  • About Hiscox

    As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

    We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other.

    We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

    Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve.

    We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

    Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

    You can follow Hiscox on LinkedIn, Glassdoor and Instagram ( HiscoxInsurance)

    Hiscox Values

    Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business.

    We believe strongly in our values and endeavour to live by them every day.

    Diversity and flexible working at Hiscox

    At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

    We also understand that working life doesn’t always have to be nine to five’ and we support flexible working wherever we can.

    No promises, but please chat to our resourcing team about the flexibility we could offer for this role.


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