World Leading Global Energy Oil Company has an exciting opportunity for a Lead CRM and Media Reporting Manager to drive CRM performance measurement and insights improvement, that will enable to build stronger customer loyalty and increase value delivered and ultimately have happier and more satisfied customers across 23 countries.
You will be responsible for designing, streamlining and implementing processes (dashboards, reports, decision trees) for any CRM / Paid Media measurement to draw key insights / conclusions to the teams regarding campaign and channel performance.
You will be working in a highly matrix and dynamic environment connecting closely with the wider marketing team, global agencies, IT teams and key markets.
You must be comfortable diving deep into different sources of data (CRM, Media), managing a team of analysts in Mumbai, and generating and communicating virtually actionable insights from global and localised CRM campaigns across our different segments to a wider audience.
About the Role :
serve CRM business intelligence portal in Microsoft Power BI with all data available.
Provide and communicate actionable insights from campaign performance analysis (the so what and what’s next) to grow and retain our loyal customers base, increase basket size and visits, working closely with local agencies.
Paid media data, Digital, Loyalty website, NPS) and insights and continuously provide ideas for test & learn plan
The Candidate :
This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-
cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely.
We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.
Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet.
Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.