Customer Service Assistant
University of Northampton
Boughton Green Road, Northampton, NN2 7AL
18h ago

Customer Service Assistant

Job Type Full Time Permanent Salary £17,363.60 - £18,688 per annum Location Waterside Campus Closing Date 18-11-2019 Ref No UN3278 Documents

  • Job Description.pdf
  • About the job

    Interview date : Wednesday 04 December 2019

    We are looking for a permanent, full-time Customer Service Assistant to work within the fast-paced environment provided by Library and Learning Services at the Waterside campus.

    You will act as roving frontline support, staff service points, promote support and services and maintain the learning environment.

    The hours of work are 37 hours a week, on a rota basis between 8am - 8pm Monday to Friday and 10am - 5pm Saturday and Sunday.

    Full training will be given to the successful candidate.

    About you

    You will need to be self-motivated, outgoing and confident. Your ability to listen to, support and delight our customers will be extraordinary and your positivity will ensure you fit right in with our fantastic, high-performing team.

    A good working knowledge of IT office based applications is required, as is a flexible and pro-active approach to work, a natural ability to empathise and a genuine desire to advise, guide and help others.

    Bring along your best smile and your exceptional people skills and help Library and Learning Services as we strive consistently to enhance the experiences of our customers.


    Essential - Education to GCSE level or equivalent

    Desirable - 'A' Level or above or equivalent

    Department of Library & Learning Services

    About us

    This is an exciting time to join our University following our relocation in September 2018 to a new purpose-built, town-

    centre campus designed to adapt to 21st century teaching. We are looking to recruit individuals who share our passion for innovation, creativity and social impact and who will play a key role as we realise our ambition of transforming lives for the better and inspiring positive change.

    The University of Northampton is one of only two Ashoka U Changemaker Campuses in the UK, and in 2017 was awarded the Social Enterprise Gold Mark, an independent guarantee that we have proven to our employees, students and stakeholders that we are committed to continuous improvement across our business in order to consistently deliver a positive impact on people and planet.

    Right to work

    All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.

    Due to this criteria we regret that we are unable to offer sponsorship at this time.


    The University of Northampton as an employer strives to achieve diversity among its staff which reflects the communities it serves.

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