CRM & Retention Specialist
Childrensalon
UK, Tunbridge Wells
5h ago

Childrensalon is the leading retailer in luxury fashion for children, working with some of the largest brands in the world.

We have an exciting opportunity to support our growth and we are searching for an experienced CRM & Retention Specialist who lives and breathes digital marketing.

As a member of the Retention team you will help to drive customer retention and reactivation across multiple marketing channels.

Using a data-driven approach, you will assist in delivering campaigns using content relevant to each customer while providing a seamless experience and influencing a repeat purchase.

Responsibilities :

  • Increase customer loyalty through marketing channels
  • Drive repeat purchase through campaigns and new initiatives
  • Develop automation triggers and events for in the moment messaging.
  • Work with all digital marketing channels for a full 360 retention experience.
  • Provide relevant content to our customers in real time
  • Help in delivering new retention strategies.
  • Key Skills :

  • 3+ years experience with CRM tools at an e-commerce retailer
  • Strong knowledge of digital marketing channels and best practices
  • Proficient in handling data across multiple platforms
  • Solid Experience in Google Analytics and Excel
  • Experienced in building advanced customer segments and dynamic conditions
  • Worked with marketing projects and helped through to delivery
  • Strong attention to detail, quality and accuracy
  • Self-motivated and thrives in a fast-paced environment
  • Childrensalon offers a highly competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount.

    We are ranked #61 on the 2020 Sunday Times 100 Best Companies to Work For list and proud to be a member of the Living Wage Foundation.

    Childrensalon is an equal opportunity employer and is determined to ensure that no applicant or team member receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

    If you think you have these qualities and would like to join our busy team please send us your CV with cover letter about why you would like to work for us to careers childrensalon.com.

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