Transport Team Leader
Lutterworth, United Kingdom
4d ago

Start : ASAP

Location : Lutterworth

Shift : Monday - Friday, 6 : 00am - 2 : 00pm (flexibility required)

Full Time, Permanent Position

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment.

In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Dedicated Operations team plays a key role in improving customer satisfaction and driving repeat business.

We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses.

We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!

What You'll Do :

  • Work closely and efficiently with delivery drivers by preparing trailers for dispatch, signing documentation and supporting drivers throughout the day.
  • Motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
  • Ensure high levels of Customer Service are maintained in the Transport operation to provide best in class customer experiences at every opportunity.
  • Conduct necessary training within the department.
  • Ensure the proper functioning and safe operations of all warehouse tools and equipment.
  • Be responsible for answering email and verbal questions in a timely manner.
  • Ensure all work flows consistently throughout the day; oversee the cleanliness of the department.
  • Enforce the compliance of all Health & Safety and environmental policies and procedures by ensuring warehouse employees carry out their duties in a safe, correct and efficient manner.
  • Work effectively with peers and managers; perform additional responsibilities as assigned.
  • This is a floor position, and will involve physically moving / processing products in addition to leading the drivers.
  • What You'll Need :

  • Minimum 1 years of experience in the transport sector (Parcels / Large Parcels preferred) as a Team Leader, Transport Clerk or similar level.
  • Experienced in working within more than one department is an advantage.
  • Ability to plan, manage and operationally direct and lead a team of colleagues to meet customer targets and colleague productivity targets.
  • An effective team player with strong communication and interpersonal skills; ability to communicate effectively.
  • Ability to work under pressure and make decisions with little to no guidance based on policies or common sense.
  • Intermediate knowledge of MS Office Suite (Word, Excel) or Google Suite (G-Mail, GoogleSheets,); ability to learn new systems quickly.
  • Experience with performance reporting, creating and updating systems such as trouble tickets.
  • Basic analytical skills to compile reports and necessary documentation as required;
  • Working understanding of the WMS and other transport systems.
  • CPC preferred but not essential
  • About Wayfair Inc.

    Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

    Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

    If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

    No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

    We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all.

    Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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