Front Office Team Member
Accor
London, England, United Kingdom
4d ago

Job Description

We are looking for a new full time team member here at the Ibis London City Shoreditch who is full of energy, enthusiastic, who has a great personality and radiates positive vibes!

What you will be doing :

  • Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship.
  • You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!

  • Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
  • Look to create sparkles (memorable moments) for our guests.
  • Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers;
  • puts them in contact with the appropriate people.

  • Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests receive speedy service at the bar.
  • Work Experience

    Your experience and skills include :

    Service focused personality is essential

    Strong interpersonal and problem solving abilities

    Ability to multitask and prioritize

    Benefits

    What is in it for you

  • Pension Scheme
  • Salary : 23K per year
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Bike to Work Scheme
  • Subject to T&C

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