Team Supervisor
Pertemps TM
Aylesbury,South East,UK
2d ago

£14.00 per hour

Pertemps Recruitment on behalf of Buckinghamshire Council has an opportunity for a Team Supervisor in the Local Contact Tracing Team.

You will be responsible for the overall Supervising of the Local Contact Tracing Team, including delivery of contact tracing services, ensuring adherence to data protection protocol, quality assurance of all work carried out, ensuring Customer's needs are met

This is a temporary position until the end of June 2021, though there is potential for this to be extended further if the requirement is there.

The pay rate is £14.00 per hour, and you will be working the following shifts -

THESE HOURS ARE NON-NEGOTIABLE

Mon : 09 : 00- 17 : 15 (With stand down at 13 : 00 if required)

Tue : 09 : 00- 17 : 15 (With stand down at 13 : 00 if required)

Thursday : Day Off

Fri : 09 : 00 - 16 : 45 (With stand down at 13 : 00 if required)

Sat : 09 : 30 - 16 : 00 (With stand down at 13 : 30 if required)

Sun : 09 : 30 - 16 : 00 (With stand down at 13 : 30 if required)

Responsibilities

Managing the testing team

  • Provides daily support to Local Contact Tracing Call Handlers
  • Monitor staff work, ensuring that daily case load is completed
  • Cascades new information to all team members
  • Overall responsibility for daily operation

  • Allocation of daily cases, and answer related queries
  • Liaise with external parties regarding tasks that are carried out on our behalf
  • Ensure Data collation is completed and communicated on a weekly basis
  • Maintain staffing models, approves leave, and manages any daily staffing issues that may arise.
  • Risk management and quality assurance

  • Ensures adherence to GDPR and clinical guidance is maintained throughout operations
  • Responsible for the quality and risk management of the testing and regularly checking that the site meets the standards required
  • Point of escalation for any issues , escalates to local public health officials as appropriate
  • Essential Skills and Experience

  • Educated to GCSE / NVQ level or equivalent
  • Where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
  • Experience and evidence of successfully supervising a, contact centre workforce and day- to-day people Supervision
  • Experience supervising a customer facing environment and ability to respond to queries / complaints. Resolve problems where possible / appropriate or escalate as necessary
  • Ability to ensure all required records and information are maintained correctly. Process and analyse information and prepare reports / other information / materials as required
  • Desirable Skills and Experience

  • Experience in managing compliance against regulatory guidelines
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