Business Manager - Community Network Services
DP World
Southampton, United Kingdom
3d ago

Company Description

CNS (Community Network Services) is a leading Port Community System provider and a wholly owned subsidiary of DP World, our systems enable the movement of cargo through many of the UK’s ports and airports.

CNS’s customers, including many household names of the freight and logistics industry, rely 24 / 7 on CNS’s systems to manage their operational and customs processes.

We provide the platforms that keep the information flowing and enable the UK to trade.

This is an exciting time of modernisation and growth for CNS. With an ambitious digital transformation strategy, we can provide individuals with challenging and varied roles.

Our teams are focused on the delivery and support of solutions using new technologies and cloud-based infrastructure to enable CNS and its customers to be ready for Brexit and the digitisation of supply chains.

Position

To include duties such as :

  • Primary contact for key external customers and stakeholders, ensuring that CNS maintains customer satisfaction, including : Port and Air Port Communities, Shipping lines, Major freight forwarders, Fast Parcel Operators & Courier companies, Statutory bodies and Government agencies and Prospective CNS customers.
  • Liaising internally with IT operations and development teams, to provide business input to the development and operation of the community systems.
  • Communicating business requirements to Business Analysts and CNS helpdesk and CNS service operations manager, for referral and escalation of customer issues.
  • Working with Marketing and communications team, to create effective marketing communications and being an escalation point for Finance for invoice and tariff issues.
  • Deliver business plan growth for CNS core products.
  • Identify commercial opportunities and engage directly with key market players and project partners.
  • Support the wider activity of the commercial team in delivering commercial success for the business.
  • About you :

  • Educated to a high standard, preferably Degree level or equivalent with A’ levels.
  • Experience of the shipping / logistics / transport industry and or UK customs environment would be an advantage.
  • Strong track record in Commercial relationship and stakeholder management.
  • Excellent presentation and analytical skillset.
  • Other information

    What’s in it for you :

    Working for us means you will experience varied and exciting work, and brings both the benefits of a small, close-knit company as well as the global umbrella business, DP World.

    You will be part of a friendly team working in a collaborative atmosphere, which plays a critical role in the UK’s international trade, backed by one of the world’s largest port operators.

    You will work with our extremely knowledgeable team who create a great environment in which to learn the company, industry as well as project frameworks and principles.

    We place great importance on looking after our staff, which is demonstrated through a wide range of benefits including :

  • Opportunity to earn an annual bonus of up to 13% of annual salary (60% financial performance, 40% achievement of personal objectives).
  • 28 days holiday.
  • Pension scheme contributions matched up to 6%
  • Life assurance.
  • Option to join the company BUPA private medical scheme.
  • Medicash.
  • Dental cover.
  • Flexible benefits platform with a wide range of offers to choose from.
  • Free parking.
  • Remote working available.
  • CNS provides services to the air and maritime logistics industries facilitating trade through EU frontiers. As a Customs approved Community System Provider (CSP) with direct connections to CHIEF and UK ICS, CNS's solutions provide processes that enable regulatory compliance, customs release and the efficient movement of cargo through the supply chain.

    We pride ourselves on delivering great solutions and service for our customers and seek to hire passionate and motivated people who add value, think ahead and build a legacy.

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