Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
recognises and is sensitive to cultural differences Manages the flow of the call and avoids taking over the call Avoids interaction with the limited English speaker w / o client's permission Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions Exhibits knowledge of industry-specific terminology and protocol, i.
e. medical / court / insurance / government agencies Provides excellent customer service to client and limited English speaker, i.
e. use of appropriate tone, patience and courtesy Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed Demonstrates dependability Qualifications Knowledge, Skills and Abilities Language Proficiency : Demonstrates superior proficiency in English and second language Has in-depth understanding of the cultural dynamics of both languages Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed Expresses accuracy in both languages and comprehends various subjects at different levels of complexity Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar Displays good communication skills, i.
e. clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages Exhibits competency in the following key industries, i.
e. Medical, Financial, Insurance, Courts & Tribunals, Police and / or Government Agencies to include familiarity with terminology, procedures and / or products in those industries Interpretation Skills.
Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely Displays knowledge of interpretation methods and procedures Maintains neutrality towards client and limited English speaker Demonstrates ability to speak clearly without accent interference Understands common procedures and practices of industries served by LanguageLine Solutions Displays cognitive skills needed to effectively interpret, i.
willingly accepts constructive feedback, seeks developmental opportunities and works independently Demonstrates dependability, honesty, integrity and trustworthiness, and accepts responsibility for own actions Customer Service skills : Maintains a professional demeanour throughout the interpreting assignment Demonstrates sensitivity and politeness to limited English speakers of different nationalities, backgrounds, cultures and educational levels Exhibits professionalism and courtesy towards the client and limited English speaker Follows the clients' instructions and exceeds their expectations Educational Level : (preferred) Bachelors and / or Masters degree in Languages, Translation, Interpretation, Philology, Linguistics or related fields Ph.
D. or Doctoral in Languages, Philology, Linguistic or related fields NRPSI (National Register of Public Service Interpreters) DPSI (Diploma of Public Service Interpreting) Metropolitan Police Test Community Level Interpreter 2 (CLI2) Community Level Interpreter 3 (CLI3) Certificate of Higher Education in Translation, Interpretation, Languages, Philology or Linguistics Work Experience : Written translation and / or interpretation Localisation, bilingual publishing, media organisations, schools and / or similar bilingual settings Living and / or studying in a bilingual environment One year of work experience in industries for which LanguageLine Solutions provides interpretation (preferred) Job Czech Telephone Interpreter Primary Location Work-At-Home Equal Opportunity Employer.
All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)