Service Designer – SEO – Test and Trace
Digital Gurus
5d ago

London client (Remote work)

£500 per day contract

6 months

This is your chance to be part of history by working with our government client to be part of the workforce that defeats the pandemic and helps get the nation back on its feet.

Our client is a national health and care agency that needs an exceptional Service Designer to fulfill a 6 month remote contract.

The Role

Service designers design the end-to-end journey of our services, to help our users achieve their goals and the department deliver our policy intent.

Our service designers are typically aligned either to the end-to-end journey for a particular group of users, or to the design of a particular service model or component.

You will be working on products and services with a focus on designing inclusive and accessible end-to-end journeys. You will take pride in designing holistic services that work for a wide range of people.

In this role, your work will involve the creation of, or change to, services, transactions, products and content across both digital and offline channels, much of which are delivered collaboratively with different parts of government, the NHS, local councils and community groups.

Your work will require collaboration across our user-centered disciplines, including digital design, user research and content design, and with our colleagues in operations and comms.

You will be able to think at a systems level, understanding the complex and being able to articulate your design solutions to a wide range of internal and external stakeholders.

You will design in the open, participating in the communication of design decisions within the project team and stakeholders across government and the NHS,

You will work under the guidance of a more experienced design lead.

What You’ll Do

  • Analyse & interpret user needs and business objectives in highly complex service areas
  • Design service concepts, blueprints, user flows, prototypes and other artefacts that help communicate how services can be delivered end-to-end and front-to-back taking into account operational, policy and digital components.
  • Facilitate design workshops with the team, senior stakeholders and users
  • Rapidly design and test service prototypes with users, for both digital and non-digital channels
  • Support live teams to continue to iterate their service models so they better meet user needs.
  • Contribute to developing best practice through our budding communities of practice
  • Develop relationships between your team and others to ensure consistency and share good practice.
  • Contribute to guidance for government, including service design principles and patterns.
  • Work closely with the project team to map out user needs, translate them into user stories and propose design approaches or services to satisfy requirements.
  • Engage in meaningful interactions and relationships with end-users.
  • Who you are

    We’re interested in people with skills in :

  • Mapping end-to-end services and user journeys, including both digital and non-digital touchpoints
  • Creating and improving design patterns, services and user flows / journeys, from a user-centred perspective
  • Iterating products and services from an MVP to a fully rounded and accessible offering
  • building relationships with stakeholders and users to understand their goals and needs and working with them in a collaborative and co-creative manner
  • Interpreting evidence-based research and incorporate this into your work
  • agile working.
  • Can work autonomously and with minimal direction, recognising when to ask for further guidance and support and being proactive in doing so
  • Experience required :

  • Experience creating user journey maps, service blueprints, ecosystem maps, personas / customer segments and similar artefacts
  • Knowledge of best practices in user-centred service design
  • Experience of GDS methods or equivalent ways of working
  • Experience with working with constraints and ability to identify, challenge, and adhere to them.
  • Experience working at different stages of the service lifecycle, from discovery through to live services
  • Confident communicator : able to persuade; negotiate; influence; network; and work with stakeholders
  • Experience making services more accessible and inclusive
  • ability to get to the heart of an issue
  • knowledge of agile ways of working, and experience working with user researchers and content designers
  • Experience of service design within either a government, health or social care setting
  • Desirable

  • Designing services for excluded and under-represented groups, and vulnerable users
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