Operations Manager - Hemel Hempstead
Smiths News
Smiths News, Hemel Hempstead
1d ago

About us

Smiths News is the UK’s largest News wholesaler. Our colleagues serve 24,000 retailers every day of the year, operating from 37 distribution centres.

If you share our passion, spirit and can-do attitude, you really could go much further with us.

Service and efficiency put us at the forefront of our industry and with 55% market share we are the leading player in one of the world’s fastest moving supply chains.

Our teams go further, when others stop, striving to meet to the highest standards in all we do.

You will be responsible for leading the 24 / 7 operation (consisting of up to 200+ colleagues), as well as the effective and successful management of labour, productivity, quality control and safety measures as established and set by the Business

Principal Accountabilities and Responsibilities

  • Communicate job expectations - planning, monitoring, appraising and reviewing operational requirements with the Warehouse Managers
  • Provide operational recommendations and updates to strategic plans and reviews; devise and implement related action plans
  • Implement productivity, quality, and customer-service related key performance indicators (KPI) by embedding a culture of continuous improvement
  • Oversee the operation (Distribution, Transport and Reverse Logistics)
  • Ensure all managers are aware of their own performance and that of the location
  • Identifying potential in the team and ensuring relevant development plans are in place in line with the Talent Management Strategy.
  • Identifying poor performance and taking appropriate action

  • Develop and maintain excellent relationships with publishers and key stakeholders in order to effectively communicate and resolve queries and issues relating to the distribution
  • Forecast requirements and manage expenditures in line with agreed budgetary constraints
  • Maintain the Company’s health, safety and security standards whilst ensuring that standard operating procedures are adhered to
  • Deputising for the Hub Manager
  • About you

  • Previous experience in a time sensitive warehouse environment managing a large team, whilst managing a budget
  • Proven experience of managing change and initiating improvements, maintaining objectives / KPIs
  • Previous experience of recruitment and selection
  • Proven experience of managing, motivating and developing colleagues to cultivate a performance culture. Ability to spot and develop potential within the team and encourage team members to develop and progress within their roles
  • Proven ability to spot and solve problems in a proactive way - delegate effectively to others and prioritise events
  • Displays enthusiasm and drive for achieving high standards. Ability to remain calm in a pressurised time sensitive situation
  • Financially astute
  • What we can offer you

  • Competitive salary
  • Pension scheme with 5% company contribution
  • Life assurance at x2 your annual salary
  • 25 days holiday (plus bank holidays)
  • Sharesave Scheme
  • Cycle to work
  • Tastecard enrolment
  • Heath cash plan
  • Leisure discounts; Gym, holiday, Theme Parks
  • Colleague Assistance Programme
  • Inclusion and diversity is a key part of our culture. Through our Everyone In initiative, we’re working together to build a more inclusive and diverse workplace and shape a culture that embraces people from all backgrounds, experiences and orientations.

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