Main Purpose of Post :
You will recruit, train and support a team of peer mentors and volunteers. These peer mentors and volunteers will go on to support (in the context of open ended, but carefully contracted relationships) service users who have been identified through the intervention of the Integrated Healthcare in Custody and Wider Liaison and Diversion Service.
These relationships will enable these service users to make significant changes in their lives, reducing the likelihood of their becoming involved in the criminal justice system in the future.
You will assist in developing partnerships and pathways with external providers, to give the best opportunities for the service users.
You will be passionate about the ability of individuals to effect and sustain significant changes in their lives. You will also believe in the efficacy of the non-professional relationships that peer mentors and volunteers provide.
You will ensure the voice of the service user is heard within the service.
This role is based in Greater Manchester.
Key Responsibilities :
Demonstrate leadership and motivational skills, promoting collaborative working within the team; sharing practice and skills, promoting team ethos, encouraging and maintaining internal and external relationships, and networks
Actively arrange and deliver training to the mentors / volunteers to ensure they meet needs of the service user in line with policies and procedures
Supervise the work of mentors / volunteers, and provide one-to-one / group support sessions as specified
Ensure that all mentor / volunteer activities are risk assessed and appropriate safeguards are in place
Review the referral process on a regular basis
Produce reports / presentations in relation to data outcomes for peer mentors (internal and external)
Ensure mentors / volunteers’ work with service users has a strong emphasis on goal-setting with the aim of sustained rehabilitation towards preventing further offending and protecting the public
Ensure the work of mentors / volunteers adds value to the service user’s journey and is recorded appropriately on the Case Management System
Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues should any risk be identified.
This may include delivering training to staff / peer mentors.
Develop strong and effective links with all frontline staff within the Partnership (including Healthcare Practitioners, Liaison and Diversion staff and Community Support Navigators) to ensure the effective deployment of volunteers / mentors
Review the role of volunteers / mentors collaboratively via evaluation with service users, frontline staff, volunteers and mentors
Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above.
Deal with HR issues as they arise
Active contribution to multi-agency working towards sustained improvements in reducing reoffending, improved rehabilitation and community integration
Operational Planning and Management
Ensure that all peer mentor / volunteer actively work collaboratively with service users, to enable them to achieve their rehabilitative goals
Undertake a thorough matching’ process for mentor and service user, taking into consideration the experiences and background of the peer mentor and service user
Ensure the timely provision of mentors / volunteers to support the service user’s needs
Responsible for gathering regular data in relation to the achievements made by mentors / volunteers in their engagement with service users, including practical support and sign-posting.
Present said data in reports and meetings in an effective manner
Responsible for progressing portfolios, qualifications and upskilling the peer mentor / volunteer staff group
When appropriate, deselect mentors / volunteers; this may include following HR policy and procedure and liaison with HR colleagues
Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day practice
Work flexible hours within the remit of personal contracts or agreed variations, subject to the demands of the service
Finance and Commercial
Ensure activity supports key performance metrics
Actively manage resources and peer mentor finances to ensure budget compliance in line with organisational financial policy and procedure
Take decisions to balance the effective and efficient deployment of mentor / volunteer resources with quality service delivery and achievement of performance targets
Prioritise work within the team to achieve performance targets and ensure continuous improvement and innovation
Use professional judgement whilst exercising management responsibility in relation to managing risk and escalation
Provide practice oversight and guidance to mentors / volunteers
Provide the mentor with relevant service user information, including sentence details, risks and arrangements for addressing re-engagement with our service
Foster a positive working relationship with local partnerships in the community and members of the public
Collaborate with others to solve problems and improve ways of working
Build an effective working relationship with mentors / volunteers and colleagues
Develop excellent working relationships with a variety of key stakeholders across Greater Manchester
Develop effective pathways for service users into other support agencies
Equality and Diversity
Participate and engage in equality and diversity training, reflecting learning in working practices; this will include delivery of training
Work to eliminate discrimination, harassment and victimisation
Ensure best practice and company policies and procedures are followed to achieve contract requirements
Quality / Health and Safety / Environment
Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
Attend all QSHE mandatory training as requested
Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements
Policies and Procedures
Be actively aware and follow all company policies, procedures and personal responsibilities as set out in these documents.
Contribute to partnership policy reviews
Be aware and follow any legal obligations as required for the post
Monitor and ensure the team of mentors / volunteers is aware of their responsibilities
Professional Qualifications, Education and Training
GCSE Level qualifications (C or above) or equivalent
Working with individuals with challenging behaviour
Ability to enforce standards and procedures
Experience of using IT systems
Good people management skills
Delivery of training
Working / volunteering in the following sectors : mental health, criminal justice, substance misuse, homelessness, youth services, 3rd sector.
Working with peer mentors or volunteers
Staff recruitment and resourcing
Knowledge of key performance indicators
Commitment to a reflective learning approach
Good organisational skills
Awareness of the aims and objectives of rehabilitation
Knowledge of the Criminal Justice System
Knowledge of wider health and social care system
Understanding the importance of performance and quality in practice
Core Competencies (aligned with the National Occupational Standards Justice)
Contribute to the development of a culture in which people are respected and valued as individuals
Creating an environment that encourages people to identify their own personal beliefs, values and priorities, and decide for themselves the actions they wish to take
Identifying factors which are known to trigger certain kinds of behaviour in the individual and take appropriate preventive action
Adopting a personalised approach to rehabilitation.
Support the individual in personal growth and development
Seeking to build positive working relationships, internally and externally
Enable individuals to identify factors which affect their safety, well-being and social inclusion
Enabling individuals to identify factors which affect their safety, well-being and social inclusion
Enabling individuals to identify options for improving their safety, well-being and social inclusion
Helping individuals to put their choices into action and sustain this effort, reviewing the effectiveness of their actions
Obtain information, analysis and decision-making
Obtaining, verifying and recording information from peer mentors regarding the activities they complete with service users
Consistently displaying the skills of pro-social modelling, to improve peer mentor service user engagement and professional judgment to encourage service users to desist from their offending behaviour and to rehabilitate and reduce the risk of re-offending
Taking action in a timely manner and making decisions that are based on evidence or sufficient intelligence
Demonstrating a willingness to escalate risks when appropriate
Ability to plan and prioritise workload
Follows laid down procedures, standards and instructions
Strives to meet individual, team and organisational objectives
Uses own initiative to prioritise work to meet deadlines and performance targets
Appropriate attention to detail and ensures tasks are correctly handled and followed through
Takes personal responsibility for delivering the desired outcomes and goals
Reacts quickly and responds appropriately to changes in plans and work schedules
Values and Behaviours
Upholds organisational values.
Leading by example to all staff within the partnership
Ensure the reputation of Interserve is upheld within the partnership.