Peer Mentor Coordinator
The Cheshire & Greater Manchester Community Rehabilitation Company
3d ago

Main Purpose of Post :

You will recruit, train and support a team of peer mentors and volunteers. These peer mentors and volunteers will go on to support (in the context of open ended, but carefully contracted relationships) service users who have been identified through the intervention of the Integrated Healthcare in Custody and Wider Liaison and Diversion Service.

These relationships will enable these service users to make significant changes in their lives, reducing the likelihood of their becoming involved in the criminal justice system in the future.

You will assist in developing partnerships and pathways with external providers, to give the best opportunities for the service users.

You will be passionate about the ability of individuals to effect and sustain significant changes in their lives. You will also believe in the efficacy of the non-professional relationships that peer mentors and volunteers provide.

You will ensure the voice of the service user is heard within the service.

This role is based in Greater Manchester.

Key Responsibilities :

Demonstrate leadership and motivational skills, promoting collaborative working within the team; sharing practice and skills, promoting team ethos, encouraging and maintaining internal and external relationships, and networks

  • Actively arrange and deliver training to the mentors / volunteers to ensure they meet needs of the service user in line with policies and procedures
  • Supervise the work of mentors / volunteers, and provide one-to-one / group support sessions as specified
  • Ensure that all mentor / volunteer activities are risk assessed and appropriate safeguards are in place
  • Review the referral process on a regular basis
  • Produce reports / presentations in relation to data outcomes for peer mentors (internal and external)
  • Ensure mentors / volunteers’ work with service users has a strong emphasis on goal-setting with the aim of sustained rehabilitation towards preventing further offending and protecting the public
  • Ensure the work of mentors / volunteers adds value to the service user’s journey and is recorded appropriately on the Case Management System
  • Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues should any risk be identified.
  • This may include delivering training to staff / peer mentors.

  • Develop strong and effective links with all frontline staff within the Partnership (including Healthcare Practitioners, Liaison and Diversion staff and Community Support Navigators) to ensure the effective deployment of volunteers / mentors
  • Review the role of volunteers / mentors collaboratively via evaluation with service users, frontline staff, volunteers and mentors
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above.
  • Deal with HR issues as they arise
  • Active contribution to multi-agency working towards sustained improvements in reducing reoffending, improved rehabilitation and community integration
  • Operational Planning and Management

  • Ensure that all peer mentor / volunteer actively work collaboratively with service users, to enable them to achieve their rehabilitative goals
  • Undertake a thorough matching’ process for mentor and service user, taking into consideration the experiences and background of the peer mentor and service user
  • Ensure the timely provision of mentors / volunteers to support the service user’s needs
  • Responsible for gathering regular data in relation to the achievements made by mentors / volunteers in their engagement with service users, including practical support and sign-posting.
  • Present said data in reports and meetings in an effective manner

  • Responsible for progressing portfolios, qualifications and upskilling the peer mentor / volunteer staff group
  • When appropriate, deselect mentors / volunteers; this may include following HR policy and procedure and liaison with HR colleagues
  • Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day practice
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to the demands of the service
  • Finance and Commercial

  • Ensure activity supports key performance metrics
  • Actively manage resources and peer mentor finances to ensure budget compliance in line with organisational financial policy and procedure
  • Decision Making

  • Take decisions to balance the effective and efficient deployment of mentor / volunteer resources with quality service delivery and achievement of performance targets
  • Prioritise work within the team to achieve performance targets and ensure continuous improvement and innovation
  • Use professional judgement whilst exercising management responsibility in relation to managing risk and escalation
  • Provide practice oversight and guidance to mentors / volunteers
  • Relationships

  • Provide the mentor with relevant service user information, including sentence details, risks and arrangements for addressing re-engagement with our service
  • Foster a positive working relationship with local partnerships in the community and members of the public
  • Collaborate with others to solve problems and improve ways of working
  • Build an effective working relationship with mentors / volunteers and colleagues
  • Develop excellent working relationships with a variety of key stakeholders across Greater Manchester
  • Develop effective pathways for service users into other support agencies
  • Equality and Diversity

  • Participate and engage in equality and diversity training, reflecting learning in working practices; this will include delivery of training
  • Work to eliminate discrimination, harassment and victimisation
  • Ensure best practice and company policies and procedures are followed to achieve contract requirements
  • Quality / Health and Safety / Environment

  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
  • Attend all QSHE mandatory training as requested
  • Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
  • Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements
  • Policies and Procedures

  • Be actively aware and follow all company policies, procedures and personal responsibilities as set out in these documents.
  • Contribute to partnership policy reviews

  • Be aware and follow any legal obligations as required for the post
  • Monitor and ensure the team of mentors / volunteers is aware of their responsibilities
  • Desirable

    Professional Qualifications, Education and Training

  • GCSE Level qualifications (C or above) or equivalent
  • Relevant Experience

  • Working with individuals with challenging behaviour
  • Ability to enforce standards and procedures
  • Experience of using IT systems
  • Good people management skills
  • Delivery of training
  • Working / volunteering in the following sectors : mental health, criminal justice, substance misuse, homelessness, youth services, 3rd sector.
  • Working with peer mentors or volunteers
  • Team management
  • Staff recruitment and resourcing
  • Partnership work
  • Knowledge of key performance indicators
  • Relevant Knowledge

  • Commitment to a reflective learning approach
  • Good organisational skills
  • Awareness of the aims and objectives of rehabilitation
  • Reducing reoffending
  • Knowledge of the Criminal Justice System
  • Knowledge of wider health and social care system
  • Understanding the importance of performance and quality in practice
  • Core Competencies (aligned with the National Occupational Standards Justice)

    Contribute to the development of a culture in which people are respected and valued as individuals

  • Creating an environment that encourages people to identify their own personal beliefs, values and priorities, and decide for themselves the actions they wish to take
  • Identifying factors which are known to trigger certain kinds of behaviour in the individual and take appropriate preventive action
  • Adopting a personalised approach to rehabilitation.
  • Support the individual in personal growth and development
  • Seeking to build positive working relationships, internally and externally
  • Enable individuals to identify factors which affect their safety, well-being and social inclusion

  • Enabling individuals to identify factors which affect their safety, well-being and social inclusion
  • Enabling individuals to identify options for improving their safety, well-being and social inclusion
  • Helping individuals to put their choices into action and sustain this effort, reviewing the effectiveness of their actions
  • Obtain information, analysis and decision-making

  • Obtaining, verifying and recording information from peer mentors regarding the activities they complete with service users
  • Consistently displaying the skills of pro-social modelling, to improve peer mentor service user engagement and professional judgment to encourage service users to desist from their offending behaviour and to rehabilitate and reduce the risk of re-offending
  • Taking action in a timely manner and making decisions that are based on evidence or sufficient intelligence
  • Demonstrating a willingness to escalate risks when appropriate
  • Delivering Results

  • Ability to plan and prioritise workload
  • Follows laid down procedures, standards and instructions
  • Strives to meet individual, team and organisational objectives
  • Uses own initiative to prioritise work to meet deadlines and performance targets
  • Appropriate attention to detail and ensures tasks are correctly handled and followed through
  • Takes personal responsibility for delivering the desired outcomes and goals
  • Reacts quickly and responds appropriately to changes in plans and work schedules
  • Values and Behaviours

  • Upholds organisational values.
  • Leading by example to all staff within the partnership
  • Ensure the reputation of Interserve is upheld within the partnership.
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