Relationship Manager
Osi Systems
Eaton Socon, St Neots,Reino Unido
-59m ago

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world.

Our OSI Electronics (OSIE) division is a diversified manufacturer of electronic devices and value-added manufacturing services.

We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider.

We deliver regional and personalized support best provided by a smaller company, striving to build lasting relationships and create close and valued partnerships with our customers.

Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.

Ensures that the customer is satisfied with company projects and services and that schedules and budgets are met according to contractual agreements.

Works with clients to cultivate future projects and qualify new opportunities. Consults with other team members (project management / services / support / customer care) to be sure mutual objectives are met.

To lead the strategic development of the client relationship function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function whilst providing both management and technical leadership.

Responsibilities

  • You will be responsible for all international client-facing work and management of client relationships.
  • Regularly review and segment the customer base to determine the appropriate level of relationship management effort to be applied to each customer bearing in mind available resources
  • Identify and work with the relevant account manager to manage the relationships
  • Meet regularly with key customers and account managers to identify risks, issues and opportunities for improvement / additional value add
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Working closely with Account Managers. Conducting business reviews to ensure clients are satisfied with their products and services and supporting customers, ensuring expectations are met and maintained.
  • Alerting the account managers to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the General Manager or Commercial Manager.
  • Escalating and resolving areas of concern as raised by customers.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Dealing with customer queries and relaying information in a timely manner.
  • Order input / processing, quotation input, dissemination, collation and analysis.
  • Liaising with production to ensure delivery schedules are correct.
  • Assisting external sales team to grow accounts and ensuring customer satisfaction
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
  • Duties may be modified or assigned at any time to meet the needs of the business
  • Qualifications

  • Proven influential and accomplished negotiator who can create, manage and develop effective working relationships with both internal teams and essentially highly demanding customers.
  • Proven experience both operational and relationship / account management experience where you can demonstrate how and where you have added value to both your business and your customer
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organised approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Customer service / account management.
  • Knowledge of contract electronic manufacturing (PCB Assembly) or electronic component industry
  • Fast-paced office environment; requires significant use of telephone and computer programmes Microsoft word, excel, outlook, ERP, etc.
  • Domestic travel may be required - visiting customers, suppliers, etc
  • OSI Systems, Inc. has three operating divisions : (a) Security, providing security and inspection systems, turnkey security screening solutions and related services;
  • b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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