Head of Operations - Remote - Work from Home
Jetstu
Sunderland, North East England, United Kingdom
1d ago

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions.

You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Responsibilities

Coordinate customer service operations and find ways to ensure customer retention

Evaluate risk and lead quality assurance efforts

Manage contracts and relations with customers, vendors, partners and other stakeholders

Mentor and motivate teams to achieve productivity and engagement

Oversee expenses and budgeting to help the organization optimize costs and benefits

Requirements

Excellent organizational and leadership ability

Analytical mind

Experience with implementing IT systems

Familiarity with all business functions including HR, finance, supply chain and IT

Knowledge of data analytics and reporting

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