We're looking for an eCommerce Insights Manager to join our team in Savoy Court, London (remotely) as part of our Digital Product function.
As part of our eCommerce Insights Team, you are responsible for ensuring that Edge by Ascential customers are utilizing the platform to successfully drive their online business with their e-retailers and deliver value across their organization.
This role is responsible for servicing a portfolio of Consumer and Professional manufacturer clients across Europe.
The eCommerce Insight Manager will act as the main point of contact for the client, addressing questions and concerns, providing training and guidance, and analysing trends to solve complex business questions.
Through building a consultative relationship, the Insight Manager will :
Understand the customer goals, agreeing customer satisfaction plan to deliver against the goals via regular business review checkpoints
Identify areas for upselling and proactively work with the sales team to drive increased revenue
Ensure customer satisfaction, leading to renewal
You will work with other functions internally to coordinate client requests, operational changes, and implementations, and deliver tangible ''value generation'' as part of the customer satisfaction plan
Ensure customer’s business needs are captured during the activation & customer’s teams are on-boarded on the Edge platform
Show the customer how to derive eCommerce insights from the Edge platforms & take actions to grow their online business (including preparation & delivery of presentations)
Coordinate with customer’s Global holding & markets to ensure consistency of our approach across markets
Promote & deliver a professional service including in-depth analysis, secondary research & leading workshops
Monitor customer satisfaction; work with account managers to proactively identify and address customer issues
Be the voice of the customer in relation to other Edge functions (Product management, Operations, Customer support, Sales, and Management), leading problem-solving initiatives
eCommerce experience in the Consumer and Professional Goods manufacturer or retail sectors
Required experience in category management, shopper marketing or trade marketing with renown e-retailers - FMCG highly desirable
Understanding of eCommerce performance elements / dynamics i.e. SEO, Taxonomy, Enhanced content
Demonstrable experience and understanding of Manufacturer / Retailer eCommerce relationship
Must have strong experience in Quantitative Research, ideally within brand
A plus to have full-service experience, Project Management as well as Insight
Exceptional communicator (written and verbally) and must have proven client management experience
Some experience having coached or trained more junior members of the team
Proven in developing and landing actionable insights for the client’s organisation
Data analysis, from manipulation, design and delivery
Tangible experience on looking at vast amount of data and extract patterns that can give actionable business decision to clients
Excel is a must and any other analytics tools (Tableau, Looker, Power BI) are desirable
Great communication skills are key - being clear, confident, persuasive and empathetic with clients and colleagues
You will be expected to contribute to our collaborative culture, with a can-do attitude and a positive approach to your work
We operate a very open culture and are always keen to provide our people with opportunities to grow
You will demonstrate a passion for brands and comms, a willingness to learn and a desire and hunger to improve your skills
Statistics background would be a plus
What We Offer
Our benefits package incorporates what we’re passionate about unlocking your future, overall well-being and sustainability whilst giving you control over your benefits.
25 days of holiday per year with the option to buy or sell between 1-5 days
Great learning and development opportunities
Pension, Private Medical and Dental Insurance plans
Life Assurance; Income Protection and Critical Illness covers
Option to opt into the Ascential Shares Scheme
Season ticket loans
In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card;
Gym Flex; Gadget Insurance, Health Assessments and Will Writing.
We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.
At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work.
We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For more information on our culture, visit Ascential.com.
Edge by Ascential™ delivers some of the industry’s most accurate and actionable sales-driving data, insights and advisory solutions for global brands and retailers looking to win in today’s ecommerce-driven world.
Formerly Brand View, Clavis Insight, One Click Retail and PlanetRetail RNG, Edge by Ascential was launched in October of 2018, bringing four brands under one roof.
Our market leading products are a product of our people and we are always in the market for top talent.
If you are interested in progressing your career, this position represents a great opportunity to join our team at an exciting stage in its development and expansion.
Edge is headquartered in London, with offices in the USA, UK, China, Germany and France. Find out more at www.ascentialedge.com
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