Customer Service Adviser
Banco Santander
Ashford, United Kingdom
4d ago

Customer Service Adviser - 28 hours S1 Everyday Banking Ashford

Ashford, United Kingdom

WHAT YOU WILL BE DOING

Join our community.

At Santander we’re driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably.

That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

Life in our branches is busy, fast-moving, challenging but always rewarding. You’ll be at the heart of the action acting as the friendly face and voice of Santander.

Just as no two customers are the same, no two days will be either. Whether you’re helping a customer face to face or on the phone - opening an account, moving some money or getting access to specialist advice, you’ll play a vital role in their life plans.

You’ll also have a great team around you and what could be more rewarding than that?

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role.

You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.

The difference you will make.

Listening to, understanding and anticipating customers financial needs

Presenting options and solutions across a range of products and services with a primary focus on digital first

Answering customer calls into our contact centre

Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs

Helping us be a bank that’s simple for colleagues and customers to deal with

What you will bring.

Proven skills in delivering an outstanding consultative customer experience having explored a customer’s needs

Excellent listening, communication, numeracy and digital skills with the ability to explain new technology where it truly benefits a customer

It would also be nice for you to have.

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Openness to a broad range of activities even if outside of standard expectations

Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.

This is based in Ashford branch.

This is a part-time role working 28 hours across Monday to Saturday.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face.

It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

ThePlaceToBeYourself Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page here.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.

Eligible for a discretionary performance-related annual bonus

Receive a £500 annual cash allowance to spend on our great range of benefits.

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

24 / 7 access to an online employee discount platform

Share in Santander’s success by investing in our Sharesave and Partnership shares plans

Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

What to do next :

If this sounds like a role you’re interested in, then please apply.

WHAT WE ARE LOOKING FOR

COMPETENCIES

Banking Products (Working Knowledge), Customer / Market Focus (Working Knowledge), Customer Interaction (Working Knowledge), Effective Communications (Working Knowledge), Internet Banking (Working Knowledge), Problem Solving (Working Knowledge), Prospecting (Working Knowledge), Retail Banking Services (Working Knowledge), Service Excellence (Working Knowledge), Teller Functions (Working Knowledge)

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