Purpose of Role
The Store Systems Support Manager, Europe, is responsible for all operational day-to-day activities of the European store support team.
The team works alongside the other IT support teams to offer global support of current retail technology in Claire’s stores.
This position requires a solid technical background to lead and develop professional IT Analysts Previous retail and / or point of sale experience would be advantageous.
Responsible for the operational day-to-day activities of the store systems team whose primary task is to provide support for the various technologies used in both main chain stores and concessions business such as POS systems, tablets, handheld devices, payment solutions, customer counting solutions, network devices etc.
Lead and support store systems team members. Actively contribute to his / her success by fostering a positive working environment.
Identify areas for development and growth. Provide coaching and guidance.
Directly contribute to the long-term store systems strategy and ensure effective execution.
Take ownership of retail system related projects such software upgrades, hardware rollouts and tablet deployments. Plan, prepare, facilitate and document testing activities to ensure completeness and correctness of delivered solutions.
Ensure change request approvals are carried out as necessary.
Work directly with vendors to resolve product related functional / technical issues
Develop and manage strong vendor relationships as well as work with business clients and internal IT teams to define, design, develop and implement store system solutions
Define business requirements, business processes improvements, issues and data challenges
Define and implement change management, quality assurance and risk management to improve the store and customer experience
Manage technical escalations. Ensure the proper urgency, progress and communication is occurring both internally and externally when managing escalated issues
Be prepared to provide a "hands on" function to assist team members when tight deadlines require 'all hands-on deck’
Prior leadership experience in a technical and fast paced environment with a broad knowledge of software development, technical support functions, systems and operations
Proven technical background
Solid experience of system design, implementation and support
Knowledge of POS (Point of Sale) or similar implementations
Retail experience advantageous
Ability to communicate effectively, both written and verbally, at all levels of staff and management
Excellent analytical and problem solving skills
Be adept at facilitating problem solving and collaboration within and across teams