As the Boutique Manager, you will be an Ambassador of the brand, effectively running the Menswear Boutique ensuring maximum profitability and productivity.
You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service.
You will champion clienteling in your store and encourage your team to build meaningful and sustainable relationships with their clients.
You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs.
KEY RESPONSIBILITIES :
Team Leadership & Engagement
Develop team members to ensure they deliver the Celine experience to every Client. Support them with consistent coaching, identify their development and training needs, and tailor individual action plans
Identify, recruit and develop talents and work with HR to secure succession plans
Organise the team in an efficient manner according to business needs and delegate responsibility
Translate strategic and business goals into concrete and individual actions and objectives
Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
Manage and motivate the team to drive the business : create a positive work environment, empower the team, encourage innovative solutions
Coach senior team members into taking responsibility for the management, development and engagement of their own teams
Take part in the recruitment, training, evaluation, motivation and development of the staff
Network with Celine and LVMH colleagues to share best practices
Be the voice of HQ, communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Celine and Being LVMH Values & Behaviours
Business & Client Development
Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders
Champion and develop a customer centric and service mindset in store
Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area
Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team.
and fostering synergies between categories
Build a loyal Clientele, leveraging all clienteling tools from the CRM team
Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Act as a Celine ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
Be aware of the competitive landscape and market trends
In multi-store markets, develop relationships with surrounding Celine Store Managers to optimise business opportunities and Client experience
Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
Take accountability alongside Store Support for the health and safety management of the store
Supervise loss asset protection and risk management
Control stock loss within the boutique budget and implement stock audits effectively
Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling / stock loss control
PROFILE & EXPERIENCE :
Extensive Flagship Boutique management retail experience in the luxury goods sector.
Existing International Clientele network
Experience in managing VIP client events
Excellent communication and relationship building skills
Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
A passion for Celine and our collections
Strong knowledge of fashion, trends and specifically Menswear and Formal wear Product Category
Expertise in tailoring and Made to Measure
Keen interest in culture and art
Fluency in a second language (preferred)
Master Degree desirable