Data Engineer - 2032739
15h ago

Primary Responsibilities :

  • Understanding Contact Center operational KPIs
  • Analyzing, designing, configuring, implementing and supporting SSIS development
  • Creating custom Tableau / PowerBI reports
  • Interfacing with end users to help them navigate data as needed
  • Assisting in determining root causes behind operational issues as needed (such as increases in call Average Handle Time, Increases in Call Abandon Rates, etc.)
  • Actively participating in highly functional Agile SRE teams
  • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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