Community Developer
Ubisoft
London, United Kingdom
4d ago

Company Description

Future Games of London is a Ubisoft studio that designs, develops and operates free-to-play mobile and digital console games.

Founded in September 2009, FGOL create original and unique games such as the Hungry Shark series which has been enjoyed by over half a billion people worldwide.

We are a dedicated team with drive, passion and creativity, who enjoy being part of a forward thinking studio in an exciting and ever-evolving industry.

The Ideal Candidate

The ideal candidate must be a keen communicator, with a happy can do attitude, and capable of working in a small, flexible, team-oriented environment.

The candidate must also work independently and proactively, have a strong interest and understanding of social media and CSR, and be utterly devoted to delivering quality content on time.

A strong degree-level qualification would be preferred and any marketing qualifications would be a bonus but are not essential.

Mission

The main and routine tasks of the Community Developer are to :

  • Act as a brand champion, ensuring a positive, clear and consistent experience on social and community channels for our games and the studio as a whole.
  • Collaborate with the Marketing team to determine the gaming community status and needs for the assigned product or franchise;
  • Shape community-focused marketing campaigns to supplement other marketing activities;
  • Manage direct line report (Community Manager) to facilitate :
  • o Creation of assets such as live streams, trailers, interviews, annotated screenshots and game tips and tricks;
  • o Support daily community driven content and act to bring players together by leveraging polls, competitions and other types of events;
  • o Communicate as the spokesperson for the assigned product or franchise;
  • o Manage post launch support communication in conjunction with Digital Marketing to set expectations on applicable situations such as patch content, status and delivery;
  • o Coordinate actions, documentation and reports with external CS teams;
  • Implement and monitor metrics to evaluate success and ROI of community or online projects and initiatives;
  • Coordinate communication with multiple departments for consistent messaging;
  • Coordinate within Digital / International Marketing and Development to produce content and other development team assets for community, as applicable;
  • Represent the stated community needs to the Development Team and Marketing;
  • Develop and manage successful betas and report internally on community feedback to improve final product;
  • Coordinate events involving studio visits from fans, chats with Development Team, and tournament support;
  • Carry out all other related tasks.
  • Education

  • Bachelor’s degree in Marketing, Media or Public Relations.
  • Relevant experience

  • 2 to 3 years of experience in social media marketing;
  • Extensive gaming experience with multiple gaming platforms and genres;
  • Experience in social media marketing with digital asset creation (video, photo, pod casts, live streams, etc.) is a strong asset;
  • Experience in marketing / promotions / PR, in running a fan site, in participating in an online gaming clan, guild or in a forum moderation experience are assets.
  • Experience working with global brands in a multicultural environment.
  • Skills and Knowledge

  • Ability to communicate effectively with all levels of management;
  • Have good interpersonal and communication skills;
  • Ability to multi-task and prioritise;
  • Creativity;
  • Attention to detail;
  • High organisational and planning skills;
  • Ability to collaborate;
  • Ability to work independently as well as in a small team;
  • Extensive knowledge of social media platforms (Facebook, Twitter, blogs, Youtube, Pinterest, Discord, Twitch etc.);
  • Understand pop culture. Must be able to channel one’s inner nerd.
  • Strong written and oral communication skills in English;
  • Knowledge of other languages is a plus.
  • Good knowledge of WordPress, Photoshop or video editing tools would be a strong plus.
  • Key Performance Criteria

  • Delivering brand marketing elements to agreed quality levels and by planned dates.
  • Level and depth of knowledge of products on ongoing basis.
  • Level of creativity across brand plan and elements.
  • Delivery of product on time and in line with original quality standards (shared responsibility with producer and management).
  • Have a role in the company hitting its key KPIs by helping improve its customer acquisition, monetisation, engagement and its viral presence.
  • Additional Information

    BENEFITS :

  • Flexible office working hours
  • 25 days of annual leave + 8 UK Bank holiday + Christmas company day(s) off
  • 1 day off if you get married (Wedding Day)
  • Sick pay
  • Fresh fruit selection delivered 3 times a week, Free monthly breakfasts, Team Lunches
  • Beer fridge & Selected wines + other beverages
  • Weekly Football, Pool table, ping pong tournaments, poker nights, Office events, social gatherings, Fun Games room
  • Birthday Cakes / Cards
  • Summer & Christmas parties, Roof terrace area
  • Training Budgets
  • Contributory pension scheme
  • Private healthcare, Reduced gym membership, life insurance, critical illness & Disability cover
  • Childcare vouchers
  • Season ticket loan (for tube / rail costs), Annual mobile phone / tablet allowance
  • Recruitment Referral Fee awards
  • Apply
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