Client Executive - Energy
Marsh’s Energy Practice is at the forefront of advising energy companies on risk and insurance issues impacting operational success, and has an unparalleled reputation for delivering insight and solutions for the challenges that our clients face.
The Global Practice :
Manages premium volume in excess of US$3.5 billion
Represents more than 2,000 clients
Includes more than 350 energy specialists dedicated to serving the industry
The Energy Practice in the UK is part of an operation which is led from 13 strategically placed global hubs and is split into 3 sub-regions : The Americas, Asia-Pacific (ASIAPAC) and Middle-East, North Africa& Continental Europe (MENACE).
In the UK, our team of Energy professionals are based out of London and Norwich. They have extensive experience in delivering enhanced coverage and pricing solutions, as well as providing specialist advice on emerging risk issues.
Our client base contains many of the most prominent names in the Industry.
Through a commitment to exemplary client engagement, you will ensure the profitable handling and growth of a range of client accounts in line with the overall client relationship management strategy.
CLIENT - Relationship Management
Seek and build strong relationships at executive and operational levels and communicate the client’s strategy across Marsh resources including having a full understanding of the individual’s character styles and the corporate style
Acts as an ambassador for Marsh
Responsible for the direction and management of Marsh’s relationship with the client
Manage the communication between the client and service team members
Understand client business issues, needs and expectations
Seek feedback on Marsh’s service through ongoing client dialogue
CLIENT - Client Service
Agree and implement client service agreement
If client relationship is under threat, report client vulnerable, engaging appropriate teams
Provide leadership by example of the proactive and enthusiastic service levels expected from client service teams
Act as a referral point for the resolution of complex client queries internally and externally
Host client and insurer meetings in conjunction with specialist broker and client service team
Agree and set renewal client service and rolling risk management strategy with the client
Overall responsibility for the co-ordination of placement for each client
Lead and sign off programme design activities
Lead new business initiatives and defensives
PROCESS - Procedures / Compliance
Produce Client Service Agreement and monitor performance through client audits / interviews
Prepare and maintain a client portfolio business plan
Ensure operational procedures followed
Produce stewardship report if required
Ensure New and Expanded business is reported in Marshforce
FINANCIAL - Account Profitability
Produce budget proposals and negotiate fees in line with account profitability / value proposition
Ensure pricing and service review completed
Ensure personal development plan in place to grow knowledge of clients business sector, commercial knowledge, insurance and risk and technical knowledge
Assist with the personal development of team working on client or generally
Demonstrates an understanding of the client’s industry sector
Undertake specified tasks as directed by your manager adhering to agreed timescales
Skills & Experience
Proven background in Energy insurance including large, complex and / or multinational clients
Significant experience in successfully managing major client relationships
Exceptional inter-personal and relationship management skills
ACII qualified (or equivalent) highly desirable
As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk.
We have 34,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $6.9 billion, along with comprehensive global expertise that spans 26 industry practices and more than 7 global specialty practices.
Marsh offers competitive salaries and comprehensive benefits and programs including : health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.