Bilingual Collections Advisor - German and English Speaking
Carnival Global Brand
Southampton, England, United Kingdom
21h ago

Job Description

Carnival UK is the name behind P&O Cruises and Cunard Line. As a market leader in the cruise industry, we operate spectacular ships all over the globe providing unforgettable holiday happiness.

And that’s where you’ll come in. Carnival UK is recruiting for a Bilingual Collections Advisor German and English Speaking to join our friendly and welcoming Accounts Receivable Collections team.

You will have responsibility for t he timely collection of monies owed by travel agents for the UK market across the EMEA region.

This role is offered on a full time, permanent basis.

The Role

The Bilingual Collections Advisor (German and English speaking) is an exciting and varied role that will take on the challenge of working with our German speaking travel agents and internal departments such as Sales and our Contact centre, to proactively resolve queries and ensuring commission payments are made to travel agents on a timely basis and per agreed payment terms.

  • Monitoring bank accounts and ensuring payments are allocated in timely manner
  • Processing of journals related to AR activity. Ensuring accurate and sufficient backing documentation is provided
  • Booking maintenance - processing transfers, adjustments and write offs to maintain up to date records
  • Identifying potential travel agent risk due to non-payment & escalating to management in a timely manner
  • Where required, prepare balance sheet reconciliations, and contribute to Month end debt reporting within agreed timelines and with relevant backing documentation
  • Respond to ad-hoc queries from CUK management and the wider business Ownership of collection of balances due from German speaking travel agents & direct passengers, for all relevant brands in the business
  • For at least two days a week, you’ll be based out of our fantastic offices in the heart of Southampton, less than two hours from central London.

    In our hybrid working environment, you can also expect to balance this with time spent working remotely every week.

    About You

    Carnival UK is always on the lookout for colleagues who can demonstrate our Culture Essentials and who are committed to creating unforgettable holiday happiness for our guests.

    To be considered as a Bilingual Collections Advisor you will also need :

  • to communicate fluently, both verbal and written, in German and English.
  • Demonstrate excellent business communication skills, as well as excellent numeracy capabilities.
  • to be organised and self-sufficient
  • the ability to independently prioritise and work to deadlines.
  • previous experience in a customer facing role; ideally in the travel industry or financial services.
  • For a full Job Description and Person Specification please click here

    The Benefits

    At Carnival UK we are passionate about our people. Working together to inspire and empower one another to be enthusiastic and bold in the decisions we make is essential to our culture.

    We also believe in rewarding our colleagues for the fantastic hard work they do.

    As a Carnival UK colleague you can enjoy a range of benefits including :

  • Annual discounted cruise with Cunard and P&O Cruises plus late availability offers
  • Minimum 25 days of holidays and option for holiday trading
  • Contributory Defined Contribution Pension scheme
  • Company paid Health Cash Plan
  • Company paid Health Assessment
  • Employee Shares Plan
  • Electric Car scheme
  • Life Assurance
  • Cycle to work
  • Access to digital GP
  • Opportunity to join employee led networks
  • Extensive learning and development opportunities
  • Employee assistance programme
  • Shopping discounts portal
  • We are based out of a fantastic working environment in the heart of Southampton and offer a fun vibrant culture to be a part of.

    This role has been levelled at CUK13

    About Us

    Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creeating unforgettable holiday happiness.

    We're looking for talented colleagues who will share our commitment to this purpose and to our global Cutlture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

    Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel.

    We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

    If you have more, less or different experiences, but really relevant skills, we'd love to hear from you. We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.

    We welcome the opportunity to discuss reduced hours and job share arrangements.

    If this role requires you to visit and / or work on a Carnival UK ship, the successful candidate needs to be fully vaccinated (with a WHO or MHRA approved two-dose COVID-19 vaccination course or single-dose Janssen COVID-19 vaccine), including any relevant booster vaccinations.

    This is to maintain a safe environment onboard and reduce the risk of outbreaks, to protect our crew and our Guests. It's also required for ships to dock and enjoy shoreside visits in many Ports of Call on global itineraries.

    This requirement will be under regular review.

    About the Team

    We in Finance & Legal, support business performance and decision making through control, planning and insight. We do this by delivering the basics brilliantly, protecting value through financial and legal integrity and always doing the right thing, business partnering with leadership and curiosity to create value, continuous improvement, whilst striving to be Travel's employer of choice for Financial talent.

    Join us on our journey - apply now.

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