Commercial Support Team Leader
Premier Foods
Manchester, GB
6d ago

A great British food company

Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.

Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.

Role Purpose :

Manage daily activities of the Commercial Support team, support the Commercial Manager and Head Of in carrying out KPI performance reviews, risk reviews, reporting, motivating, coaching and developing the team.

Responsible for providing a professional end-to-end service to both internal and external customers and promoting best practice

What you'll be doing :

  • Ensure pro-active management of the promotional ledger to achieve SLA’s and targets across the team; invoice processing, commercial disputes documentation, price queries
  • Act as primary escalation point for all Account Manager and Commercial Finance queries
  • Issue reports to the business; overspend and workflow reporting
  • Support team in managing accruals overspend process
  • Assist with Account Manager inductions and ad hoc sales training requests
  • Organise and attend all allocated external customer visits
  • Organise and chair monthly ledger reviews
  • Manage and coach the team to achieve targets and promote a happy, productive team environment
  • Identify root cause and corrective action where delivery falls below expected standards
  • Ensure audit controls are in place across the team and processes are regularly reviewed for compliance
  • Active involvement in internal and external audit
  • Pro-actively identify improvements for systems, processes and ways of working via Sparks and Exceptions Management processes to ensure efficient business operations
  • Benchmark performance through KPI’s to ensure continual improvement is evident
  • Project involvement as Subject Matter Expert alongside Associates
  • Key point of escalation for Associates
  • Stakeholder management focus to build relationships and improve ways of working across PBS and the wider business
  • Establish strong customer service ethic within the team, and strong customer communication skills
  • Manage and identify development requirements for the team through objective setting, PDR management, 1-to-1’s, fortnightly ledger reviews, identifying training requirements and opportunities
  • Any other reasonable adhoc duties required from time to time, deputise for Commercial Manager
  • What we need from you :

  • Minimum of 3 years working in a AR / query resolution environment
  • Previous experience of team management
  • Excellent people and interpersonal skills
  • Confident communicator Written and verbal, with ability to present KPI’s and other information
  • Good organisational and time management skills, with the ability to multitask and prioritise
  • Performance driven and keen to exceed expectations
  • Proven Customer service experience
  • Problem Solver (error detection, correction and root cause analysis)
  • Our much-loved brands include Mr Kipling, Cadbury, Bisto, Batchelors, Ambrosia, Sharwood’s, Oxo, Loyd Grossman, Homepride, Paul Hollywood and McDougall’s, with some supported by our strategic partnerships with Mondelez and Nissin.

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