About The Role
At GVC, our Retail Customer Service Managers are great listeners, part of their local community, helping everyone be part of the entertainment we provide.
They keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly.
With flexibility, energy and great customer focus, we’ll support you to build a great career. For the good of entertainment.
with someone in our team now to find out more!
Our Customer Service Managers are the face of our business, responsible for providing the best possible customer experience.
What will you be doing?
What do you need to be successful in this role?
with dynamic web based content on the Ladbrokes Coral Academy and support from your colleagues. Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development.
An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.
The LCG Huddle (the company intranet) is available 24 / 7 so that you can access information on development tools and advice and gain even more knowledge and access to the wider business.
In Most of our shops opening hours are between 8am - 10pm Monday to Sunday. In this role you will work x out of 7 days, which will include weekend and Bank Holidays.
Shifts are devised on a rota basis and will change weekly in order to keep shifts fair across the team.
You must be 18 years old or over to work in one of our betting shops.
Please note this vacancy is not specifically tied to a shop / vacancy. It's a way to register interest in working in this area.
This is not currently a vacancy and this means you may get a delayed response to your application. The safety and well-being of our colleagues and candidates is our priority and with the impact that Covid-19 is having across the globe, GVC aren’t actively interviewing for this role.
However, we will still be reviewing your application and getting in touch as well as adding candidates to our talent pools for when we get past this period.