Retail Trainer
Graham Puttock Design
Exeter, UK
6d ago

We are looking for a Retail Trainer to educate our salespeople using various methods, like coaching, seminars and interactive activities.

Retail Trainer Responsibilities include teaching presentation and persuasion techniques to new hires, simulating sales scenarios and preparing training programs that cover knowledge gaps.

Note that this position requires visiting our regional retail stores to work closely with our salespeople on a regular basis.

Ultimately, you will make sure our teams develop their sales skills and product knowledge, provide excellent customer service and represent our brand in the best possible way.

Responsibilities

Design and execute orientation programs for sales teams

Conduct onboarding training sessions for new hires

Act as a consultant to salespeople for challenges they have on the job

Assign mentors and coaches to new sales team members

Observe how salespeople and cashiers interact with clients to identify areas of improvement

Determine training needs both for individuals and teams

Organize role-playing activities to simulate difficult client cases

Advise salespeople how to upsell products and services

Apply various sales training techniques

Maintain updated records of training curriculum and material

Requirements

Work experience as a Retail Trainer, Sales Trainer or similar role

Experience in retail industry

Availability to travel and visit our retail stores, as needed

Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms

Excellent presentation skills

Ability to motivate employees to achieve sales quotas

GBP 31000 to 36000 per year

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