Product Expert
Informa Connect
London, United Kingdom
1d ago

Job Description

We’re seeking an outcome-focused Product Expert to help us accelerate our digital growth and embed a product mindset and culture throughout the organization.

The best fit for this role will be someone who has experience :

  • Leading, or working within, a mature product function that lives and breathes a customer-centric, test and learn ethos.
  • You know what good looks like in terms of skills, behaviours, and processes, and can adapt and embed these at Informa Tech

  • Alternatively, you’ve built, or been part of, a nascent digital product function that rapidly matured, achieving stunning success in terms of customer and business outcomes.
  • You’ve taken the rest of the org with you on the journey and now everyone in the company thinks and acts like a product manager.

    You have all the scars, lessons and wisdom from that experience to apply at Informa Tech

    You will play a critical role in the Product function achieving its desired outcomes. These are :

  • best-in-class product management capability
  • standardised product management processes - with all the usual customer-focused, data-driven, lean, hypothesis / experiment, iterative ways of working etc. baked in
  • non-Product colleagues have visibility of what Product Managers are doing and the value they add
  • the Product team are champions and drivers of culture change within the org. The whole company have adopted the type of mindset, behaviours and process that are exemplified by the Product team
  • we’re making a positive and quantifiable difference to the lives of our customers and the organisations they work for
  • You will act as an internal Product expert who is deployed into business units or strategic initiatives to embed a product mindset, behaviours and processes.

    You’ll lead a cross-functional team while rolling up your sleeves and getting hands-on to make things happen. After achieving success in one part of the business you’ll rinse and repeat it in another part.

    If you’re a leader and a doer who thrives on taking colleagues on the product journey and achieving tangible customer outcomes then this role is for you.

    Additionally, you’re a passionate, proactive and outcome-oriented person who thrives in complicated but ambitious organisations.

    Responsibilities

  • Customer-centricity : you understand how to discover the needs of your customers and use this to make effective decisions on where to focus and what to prioritise.
  • You drive growth by accelerating customer value.

  • Audience development : you deploy a number of methods and approaches to attract and grow audience, increase engagement and conversion, and build loyalty
  • Success metrics : you know your north star metric and employ data-led strategies and tactics to move the dial and hit targets
  • Cross-functional teams : you lead cross-functional teams focused on identifying and solving customer pain points, and maximising customer value
  • Product lifecycle : you apply a growth and experimentation mindset across the product lifecycle to ensure products solve problems our customers care about in ways that are easy to use and profitable for the business
  • Go-to-market : you support product launches that launch early and rapidly iterate, with a laser-like focus on success metrics
  • Customer experience : you discover and map the end-to-end customer experience, enabling you to identify and execute opportunities to better serve your customers
  • Experimentation : you own, and are accountable for, the full experimentation lifecycle, from defining hypotheses and test ideas, through to test analysis, reporting, comms and process improvement
  • Optimisation : you own the optimisation strategy and roadmap. You continually review core customer journeys to identify barriers to conversion and customer goal attainment
  • Data & analytics : you have high data literacy. You can analyse data to extract insights and inform decisions. You identify opportunities to unlock value from data
  • Culture champion : you coach and mentor product managers and other colleagues, embedding a test and learn ethos into the company culture
  • Qualifications

  • Digital product management : extensive experience managing, growing and scaling digital products and services
  • Building capability : experience building and maturing product management capability, transforming organisations into engines of lean product development
  • A / B testing : hands-on expertise with A / B testing tools, processes and analysis
  • Analytics : expertise in web analytics and other analytics and reporting tools
  • Digital best practises : in-depth knowledge of best practises in user experience, SEO, engagement, funnels and conversion
  • Progressive profiling : experience experimenting with, and rolling out, successful progressive profiling strategies
  • Methodologies : demonstrable experience applying methodologies such as lean, agile and jobs-to-be-done
  • Leadership and collaboration : Experience collaborating and leading cross-functional teams with experience building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
  • Get things done : highly organised, resourceful and action-oriented with experience driving focus, clarity and prioritisation in a fast-paced environment
  • Commercial acumen : understand drivers of profitability and the commercial mechanics of our industry
  • Decision making : ability to work pragmatically, having the confidence to make quick decisions based on the available data and move forward at pace in an environment of ambiguity
  • Comms and visibility : effective at managing expectations and communications (written and verbal) to all levels and disciplines in the organisation
  • Brain power : outstanding creativity, analytical and problem-solving skills. Highly pragmatic and adaptable. Ability to balance big-picture thinking with small scale tactics and attention to detail.
  • Organisational smarts : Experience working in a matrix-based organisation, building relationships and trust across a range of teams and functions
  • Operational understanding of media, events, research or training businesses is an advantage
  • Job Location

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