Customer Service Advisor
CRITICAL RESOURCING
Surrey , GB
5d ago

Job Description : The Company

The Company

My client is a highly successful technology business with a multi-award winning approach to customer service and delivery.

The Role

  • First line response to customer service enquiries by telephone, email, web and fax.
  • Raising all incidents and order requests with suppliers following agreed processes.
  • Answer telephone and email queries in a professional polite and courteous manner.
  • Deal with customer queries effectively, and always ensure that agreed lines of communication are adhered to. Ensuring that Key contacts are kept updated at regular agreed intervals.
  • Display a thorough work ethic to ensure that all queries are dealt with to the customer’s satisfaction.
  • Ensure all work pools are managed following the most current process. Communicate with management at agreed updates. Pro-
  • actively manage CRM tickets.

  • Ensuring you are kept up to date on all suppliers portals, identifying any issues that are present or may arise, effectively communicating with all suppliers.
  • Effective liaison between customers and team members to ensure co-ordination of engineering force is maintained at maximum levels of efficiency and dealing with all internal queries thoroughly.
  • Order any hardware / software required adhoc and ensure that kit ordered is delivered in time for installation dates.

  • Thorough administration with spot checks to ensure filing scanning and any other administration works are very accurate with no errors.
  • Ability to understand the point of view of other departments and put own point of view clearly.
  • Good at keeping other departments in the picture and flagging up potential problems
  • Required Experience & Skills

  • A strong background in phone-based customer service (2 years+)
  • Ability to communicate verbally and in writing in a professional manner.
  • PC literate
  • IT Microsoft office proficient. Exposure to databases preferred.
  • Apply
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