HR Advisor
haart
Colchester, Essex,UK
6d ago

Introduction

Spicerhaart is the largest independently owned property services group in the UK. We work together with thousands of customers a year using multi award winning marketing and leading smart technology to help buy, sell, let or rent property.

We understand that none of this would be possible without the drive, dedication and determination of our colleagues. When you join Spicerhaart you become part of the Spicerhaart family.

Your career is important to us; we are passionate about training and developing you to realise your full potential and achieve success.

We expect you to do all that you can to meet our expectations and achieve your personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do.

Role title : HR Advisor

Location : Colchester

Hours : 37.5 hrs per week

Accountable to : Group HR Manager

Direct reports : N / A

N / A

Main purpose of the role :

You will work to assist the development and delivery of solutions to meet the people needs of the business.

The role will typically involve working with middle managers within the business and requires both HR and business understanding, you will provide sound technical advice and expertise

You will be responsible for providing an excellent HR Advisory service that will assist in the delivery of the HR strategy throughout the business.

Whilst dealing with a variety of case work and offering consistent advice and guidance in line with HR Policy and Process you will support the Group HR Manager to deliver on business as usual and HR change initiatives and / or projects

Role holders will be individual contributors working within parameters set by others

The organisation should be promoted as an Employer of Choice

Activities / Main Duties :

Operational

  • Proactively builds relationships with a wide range of stakeholders and actively contributes at team meetings to assist business decision making ensuring solutions and service delivery supports business success
  • Works closely with middle / senior managers to ensure support, resources and correct skills are aligned to needs and business delivery
  • Manages complex employee relations such as absence, performance management, disciplinary and grievance matters.
  • Produces relevant and meaningful HR MI for middle managers and provides feedback on patterns / trends to ensure continuous business improvement
  • Supports the Group HR Manager to provide longer term analysis and interpretation of the business implications of HR data / performance indicators and assists in developing and implementing where appropriate corrective action
  • Assist the Group HR Manager to ensure defined business HR metrics are referenced, measurable, relevant and timely for key stakeholders
  • Supports the development and introduction of new and existing policies, procedures and processes for HR in line with legislation
  • Provides expert advice to middle / senior managers on the interpretation of new and existing policies, procedures and processes
  • Works with middle / senior managers, assisting in coaching and advising on people issues
  • Deals with complex disciplinary / grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
  • Manages priorities between casework and projects
  • Works closely with H + S, Payroll, IT, Recruitment and Training to ensure all employees work in an environment that drives a high performance culture in a compliant, safe, data and people centric manner
  • Acts as an HR ambassador for the HR brand
  • Works across a multifunctional environment
  • Contribute as a project team member or lead on small / medium projects to ensure business benefits are realised and to support the continuous improvement in HR service delivery
  • Success Measures

  • At least 85% of colleagues refer Spicerhaart as a place to work to friends and family
  • Labour turnover at 25%
  • Absence is at the agreed organisational target through ensuring line managers follow the process and manage it in compliant manner
  • Information from Exit interviews is reviewed and utilised to embed learning’s and offer solutions at business level
  • Number of casework declines and managers take more authority
  • Activity and performance management enables the business to deliver a high performance culture
  • Meet agreed deadlines, KPIs
  • Quality of improvement / changes / suggestions made
  • Quality of contribution to the HR team
  • Quality of advice provided
  • Timeliness of advice
  • Positive stakeholder feedback
  • Accuracy of advice and information provided
  • Consistency of advice provided
  • Quality of contribution to projects / team meetings / ODM / HRM
  • Assigned project tasks delivered on time and to specification
  • Role Specific Competencies :

    Operational

  • Sound knowledge and understanding of employment legislation & HR practices
  • Carries out main activities and duties competently and compliantly
  • Competent with budgets, targets and finances
  • Strong time management and organisational skills
  • Strong negotiation and influencing skills at middle manager level
  • Able to overcome objections at middle manager level
  • Good IT skills particularly in the use of spread sheets and databases
  • Ability to effectively handle standard complaints, grievances, disciplinaries and appeals
  • Good analytical and evaluation skills
  • Well-developed written and verbal communication skills
  • Well-developed interpersonal skills
  • Basic project management skills
  • Core Competencies

  • Works well with others to create a team spirit and an enjoyable working environment
  • Delivers great customer service by exceeding customer expectations
  • Focuses on results to assist in the delivery of business success
  • Demonstrates a level of commercial awareness
  • Follows company standards and procedures
  • Embraces responsibility and accountability
  • Demonstrates professionalism, honesty and integrity
  • Demonstrates effective decision making and problem solving skills at middle manager level
  • Takes initiative and is able to offer solutions
  • Demonstrates a thirst for development
  • Demonstrates an ability to communicate effectively with & create trusting relationships with customers, suppliers, communities and each other
  • Experience

  • Experienced of working at HR Advisor or Consultant level
  • Previous experience of working in a customer focused environment
  • Previous experience of working with internal stakeholders from different business streams and across divisions
  • An understanding of the key enablers for excellent people management
  • Experience of assisting in the implementation of operational improvement and measurable outcomes
  • Ability to influence at middle manager level
  • Commercially aware
  • Experience of working cross functionally
  • Good IT skills : Excel, Word,
  • Full driving licence
  • Qualifications

  • Educated to degree level or equivalent
  • Clean driving licence
  • Working towards CIPD qualification and / or equivalent
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