Operations Analyst
BDO
London
2d ago

BDO LLP is an accountancy and business advisory firm, we provide integrated advice and solutions to help businesses navigate a changing world.

Our clients are Britain’s economic engine ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy.

We share our clients’ ambitions and their entrepreneurial mind-set. We have the right combination of global reach, integrity and expertise to help them succeed.

BDO LLP operates in 17 locations across the UK, employing 5,000 people offering tax, audit and assurance, and a range of advisory services.

BDO LLP has revenues of £590m and is the UK member firm of the BDO International network. The BDO global network provides business advisory services in 162 countries, with 80,000 people working out of 1,500 offices worldwide.

Overview

This position is responsible for the operational performance of the BDO infrastructure through implementation of IaaS platforms and engagements with our third party suppliers

The Operations Analyst is to ensure the appropriate service response is delivered to BDO stakeholders, that processes are followed in line with standards and that spend is managed in line with expectations.

Those chosen for this role must have a variety of skills, including hands-on technical, design, communications and process.

The Operations analyst will have a history of leading in a performance based environment and have experience and knowledge including

  • Technical competency (Storage / HW Infrastructure / Networks / telephony) in the data centre / storage arena
  • Governance, service and Processes
  • Planning, Communications and management skills.
  • The role will also have knowledge and awareness of underlying technology contracts including storage and datacentre and ensure that these are managed effectively along with the services vendor.

    They should proactively investigate issues and ensure these are dealt with appropriately.

    They should have a strategic focus to ensure that the service evolves as services develop and transition including to public cloud, and support the project pipeline so that new services can adequately move through to production support.

    They must have continual service improvement ethos and work productively with vendors to improve performance and identify opportunities.

    The initial focus of the role is to deliver infrastructure and operational services in partnership with our third party suppliers.

    In time this role will operate fully within the IaaS space as services are migrated.

    Responsibilities

  • Managing and Maintaining operational platforms within the business (AD, Monitoring, IaaS, Citrix, Windows Server OS, File Services)
  • Building and Maintaining an Azure IaaS platform
  • Responsible for ensuring that performance complies with the SLAs in place
  • Enforcing compliance with established policies, practices, and processes for managing infrastructure
  • Analysing and reporting actual to contracted SLA performance levels
  • Analysing the operation for continuous improvement
  • Requirements

    Technical Knowledge, Professional Qualifications and Experience

  • Depth of infrastructure knowledge and experience across storage, networks, telephony, data centre management, back-up solutions etc.
  • Hands on delivery and management of IaaS (Azure)
  • Monitoring platforms (SCOM)
  • Citrix
  • Maintenance and management of NAS and file systems.
  • Experience with delivery services and transitional services.
  • Analytical ability.
  • Ability to prioritize projects and deliverables.
  • Ability to influence others to achieve results
  • Possesses strong product / technology / industry knowledge
  • Ability to manage in a matrix environment
  • Customer focused
  • Communication skills.
  • Goal oriented
  • Strong presentation skills
  • NB : The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

    Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

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