Quality Manager
cactus search
Bristol, UK
2d ago
  • Manage the daily operation of the quality (identify specific training requirements)
  • Ensure that all teams get the right level of support
  • Analyse quality performance, identify obstructions and solutions
  • Responsible for delivering on objectives and Quality KPI’s on specific campaigns while adhering to the Businesses Best Practice.
  • Researching and solving client and customer issues
  • Quality audit of all contact centre teams
  • Update and record all findings in relevant tracking reports (quality reporting)
  • At least 3 years working within a Quality Assurance role (Contact Centre)
  • Excellent communication skills, written and oral
  • To be proficient in the use of Microsoft Excel and other Microsoft office packages for reporting purposes including keyboard skills
  • Attention to detail for recording of account and call information
  • Apply
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