Call Centre Advisor
Level 2, Henshaw House
£17,076.80 per annum (pro rata) during probation, rising to £17,305.60 (pro rata) upon successful completion of the probationary period
Here at NSL everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do.
We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists.
We are committed to our core values, they are key to the way we work and interact with our colleagues, customers and suppliers, joining us would mean upholding these values in everything thing you do :
Professionalism Achieving the Highest Standards
Accountability ownership and responsibility of our actions
Respect For each other and customers
Transparency- open in the way we engage and do business
Innovation Enthusiasm for new ideas and technologies
Do you have great customer service skills? Are you looking to work in a busy, team environment?
Do you have great attention to detail and the ability to process information quickly?
If so, NSL have a great position for a Customer Service Advisor o join our expanding team, responsible for answering calls from customers, dealing with inquiries and questions, handling complaints, and troubleshoot problems.
What you’ll be doing
Making sure all customer enquiries are handled quickly and efficiently
Process payments using a computerised system to update details
To handle and resolve customer complaints
To assist in giving our Client (TfL) a full and comprehensive service according to laid down procedures
Communicate with members of the public on the telephone, sometimes in difficult situations, in an effective and diplomatic way
To identify and escalate priority issues
To liaise with member of the public and give advice regarding the licencing of both Hackney Carriage and Private Hire Vehicles, including new ownership and change in details.
The effective and efficient management and processing of inbound calls, booking in Taxi Licence Inspections for existing and new customers using Citrix-Based software
What you’ll need
Work well in a team but can work autonomously when necessary
Excellent communication skills
Focus on issue resolution and maximising customer satisfaction