Dispute Resolution Solicitor
5d ago

Dispute Resolution Solicitor (0585)

Dispute Resolution Solicitor


Competitive salary & excellent benefits

Which? Legal services provide legal advice in a number of areas including Consumer Law, Property, Employment and Wills and Probate.

We have over 70,000 members and take over 130,000 calls per year.

We are a not for profit organisation with over 60 years of experience under our belt and have fast become the UK's largest consumer organisation.

From having to wear seatbelts to scrapping credit card charges we even make the unsafe safe. Our aim is simple and has always remained the same : to be a voice for consumers, to constantly question on your behalf, to champion your rights and to give our impartial advice on everyday decisions.

What you'll be doing

We are not your typical legal office and this is not your traditional legal role. You won't be working to monthly billings targets whilst burning the midnight oil.

You won't have to account for every minute worked and we really pride ourselves on our work life balance. For us it's all about the quality of the advice and the high standard of customer service we provide to our members.

Reporting to one of our Lawyer Team Managers you will provide a professional and prompt legal service to our members over the telephone.

The calls we receive are very diverse from a tenant who is unhappy with his landlord to providing advice to a member on a rogue trader no two days are the same.

Key Responsibilities include :

  • Providing expert legal advice to customers based on a thorough understanding of relevant law.
  • Researching & responding to legal problems referred on the telephone or by email to W?L (and undertake case work if and when appropriate).
  • Maintaining professional expertise through course attendance and reading of legal journals, in line with but not limited to CPD requirements.
  • Presenting a sound knowledge of relevant law in any communications with external contacts, including media work where applicable.
  • When required, write and check articles , making sure you are meeting deadlines.
  • Advise other departments within Which? on relevant legal matters.
  • Maintain case records and update all appropriate company systems.
  • Maintain effective communication, both within the department and with other departments.
  • Carry out ad hoc duties as required.
  • Train and mentor other team members in specialist legal areas.
  • Reviewing documents and drafting letters of complaints for members
  • About you

    It's fair to say our new colleagues find working for us very refreshing and love the variety of calls they deal with.

    Our legal teams come from a variety of backgrounds including small private practices, big law firms, in house and commercial organisations.

    They all put our members at the forefront of their mind when assisting them with their legal problems and ensure they provide them with the best advice.

    To be successful you will need to demonstrate a similar desire and be proactive in your approach.

    You'll provide jargon free advice whilst still providing high levels of customer service with an eargness to continually learn as we deal with a real breadth of issues.

    Your background might include dispute resolution, general litigation, contract / consumer or landlord and tenant.

    Ideally you will have experience in providing telephone based advice but this is not essential.

    You'll enjoy working collaboratively in a busy and vibrant team and will be passionate about providing a first class customer service.

    We always support flexible working where possible and pride ourselves on our work life balance and the diversity of our team.

    To find out more about our team and what it's like to work for us click on the following link :

    What we'll offer you

    Let's not be modest, our rewards package is one of the best out there. In addition to a competitive salary we offer a generous 28 days holiday, medical and life assurance and a fantastic pension scheme where we contribute 11% after just one year of service.

    Our office is a stone's throw from Cabot Circus and a short walk from Temple Meads Train station and it's a vibrant and very friendly office so expect to make new friends.

    Do you want to be part of a growing and dynamic team that supports consumers?

    It's a great time to join as we have just launched our new values! to find out what we feel reflects what we do and how we work!

    At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential.

    We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and create a positive impact for consumers.

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