Mitie has a great opportunity for a Retail Security Officer to join the team on a prestigious new location in Reading. The shift pattern will be discussed at interview, but will be with a pay rate of £10.50ph
To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
To record any suspicious activity on to an incident report ensuring the correct information is captured and store management are informed
Dealing with any difficult situations that arise in a safe and professional manner
Monitoring the store CCTV where appropriate
To be clean, tidy and properly dressed wearing full uniform. This should also include an SIA licence (s), identity badge, which all must be valid.
Liaise with the store management teams giving clear and concise feedback
Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
Completing reports by recording observations, information, occurrences and surveillance
Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
To report all incidents fully by the end of the shift
Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
The security officer will need to be a team player with an enthusiastic attitude.
Able to work on their own initiative.
Retail Security experience.
Flexible Approach to work to suit the business needs with an ability to work with different teams as required
Excellent communication skills are required both written and verbal.
Capability in the use of technolgy
An ambassador for great customer service
It is important the Security Officer is calm under pressure.
Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
Working hours, 40 hours per week including some weekends 4 on 4 off shift pattern days
Salary , £10.50 per hour
Health and Safety responsibilities :
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;
Information Security :
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.
Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.