IT Support - Software
Concept Information Technology
Surrey, England
13d ago

Job Description

A large UK-Based Software Solution organisation is looking for 2 x IT Software Support Specialist's to join their existing Helpdesk, delivering diagnosis and resolution to their customers across a range of software solutions and multifunctional devices.

Role Responsibilities :

  • You will be required to provide an exceptional level of remote customer service and support, within an agreed SLA
  • You will be required to identify Installs / Moves / Additions / Changes and escalate Incidents and Problems to internal colleagues and external developers / vendors where required.
  • Skills / Experience required :

  • A strong background in providing excellent customer service is absolutely essential
  • Previous experience within an IT Support Desk is highly desirable, however a competent individual with relevant proven IT skills and experience will be considered.
  • Commercial experience supporting Windows Server and Networks, printers is highly beneficial
  • Any industry qualifications such as MCP, MCSA, MCSE are of great interest
  • A strong knowledge of ITIL will also be beneficial
  • Please apply online with your CV.

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